Director of Launch Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of the operational framework for onboarding, launching, and activating the complete range of products.

• Establish and elevate standards for the speed, consistency, and quality of client activation.

• Design operational processes to accommodate three times the current volume.

• Oversee Launchpad as a product, which includes vision, roadmap, prioritization, and delivery.

• Guide dedicated engineering and Salesforce development teams.

• Ensure Launchpad serves as the primary system of record for activation, maintaining clean data flow through Salesforce.

• Manage broader tools for the Onboarding and PFT teams in collaboration with other GTM Operations groups.

• Identify and automate activation tasks that do not require human intervention.

• Integrate AI capabilities into Launchpad and related workflows.

• Manage activation performance metrics, measurements, and business reporting.

• Lead a small team of senior operators.

• Maintain a fast-paced operational rhythm with a visible, prioritized backlog.

• Create scalable processes.

• Report directly to the VP of GTM Strategy and Operations while closely aligning with the Head of Onboarding and PFT.

• Collaborate with engineers to shape roadmaps and communicate priorities to the executive team.

⛳️ Requirements

• Minimum of 5 years of experience in operations roles at a SaaS or technology firm, including team leadership experience.

• Direct involvement in managing the operational aspect of implementation, onboarding, professional services, or delivery organizations.

• Proven ability to consistently enhance performance through operational improvements rather than minor adjustments.

• A history of gaining support for change among senior stakeholders who may have differing views on the problem.

• Experience in high-growth companies, preferably within the $100M to $500M ARR range.

• Hands-on experience with AI in daily operations, showcasing real examples of workflows designed or restructured around it.

• Strong proficiency in Salesforce and the systems that support a delivery organization.

• Comfortable collaborating directly with engineers regarding development priorities.

• Ability to derive insights from data and reconcile figures effectively.

• Proficient in process design, workflow optimization, and capacity planning.

• Highly execution-focused, with a strong sense of ownership.

• Adaptable to operate in complex and ambiguous environments.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work opportunities.

• Professional development and continuous learning support.

• Inclusive company culture with diverse teams.