Director of Integration – Operational Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Report directly to the Chief Operating Officer and Co-Founder while collaborating with the CEO, Corporate Development, CFO, and various leaders in Operations, Commercial, Product, Technology, People, and Clinical sectors.

• Oversee the planning for operational integration from due diligence through Day 1, the initial 100 days, and transition to the business-as-usual owners.

• Evaluate operational assumptions, determine integration expenses and working-capital requirements, and convert diligence insights into actionable delivery plans.

• Develop integration playbooks that include Day 1 readiness standards, 100-day plans, workstream ownership, decision-making authorities, budgets, and escalation procedures.

• Prepare Scan.com for the onboarding of acquired businesses by pinpointing and addressing capacity limitations.

• Facilitate the integration process across various functions, scheduling concurrent integrations based on available capacity.

• Foster relationships with acquired founders and teams, ensuring the retention of key personnel and customer connections, while managing communications effectively.

• Collaborate on referral routing, scheduling, imaging systems, reporting, and billing transitions, which encompass testing, reconciliation, cutover criteria, and contingency planning.

• Monitor revenue retention, collections, operating expenses, realized synergies, integration costs, and ongoing benefits in collaboration with the Finance team.

• Spearhead operational enhancement initiatives that focus on center and mobile-unit economics, staffing, vendor expenditures, workflows, and capacity management.

• Maintain oversight of owners, milestones, budgets, risks, and decision-making processes; leverage automation and AI for succinct leadership reporting.

• Document repeatable processes, educate operating teams, and transfer completed workstreams along with success metrics.

• Dedicate the initial 90 days to understanding operations, mapping systems and handoffs, evaluating acquisitions, creating readiness plans, practicing workflows, and leading implementation workstreams.

• Assess success through metrics such as retention, patient accessibility, scheduling efficiency, turnaround time, billing accuracy, collections, margin enhancement, synergies, budgets, milestones, and handover procedures.

⛳️ Requirements

• Demonstrated experience leading multiple post-acquisition integrations or significant workstreams with direct responsibility for outcomes.

• Background in multisite healthcare, diagnostic imaging, healthcare services, or similarly complex operational environments.

• Familiarity with a private equity-backed platform, founder-led acquisition, or carve-out is particularly relevant.

• Experience managing a P&L, operational function, or integration program with quantifiable financial accountability.

• Knowledge of provider contracts, credentialing processes, billing workflows, denial management, receivables, and revenue-cycle operations.

• Proven track record with systems migrations, process standardization, or service transitions, including testing and reconciliation.

• Capability to build trust with founders and frontline employees while navigating organizational change effectively.

• Strong financial and analytical acumen, including understanding unit economics, integration budgets, business cases, recurring benefits, and one-time impacts.

• Ability to establish accountability, manage competing priorities, escalate decisions appropriately, and hold senior stakeholders accountable.

• Willingness to travel to Scan.com operations and acquired businesses as needed.

• Practical experience in building, deploying, automating, or prototyping work using LLMs, agents, or AI tools.

• Competence in utilizing AI responsibly regarding patient data, PHI-related tasks, financial decisions, and operational modifications.

• Proficiency in using AI tools in real-time or through practical assessments taken home.

🏝️ Benefits

• Equity.

• Flexible remote or hybrid work arrangements.

• A dedicated budget for personal development.

• Comprehensive medical, vision, and dental coverage.

• More than 28 days of paid time off, including PTO and wellbeing days.

• Paid parental leave.

• 401k retirement plan.

• All the necessary equipment to perform your best work.

• Inclusive, people-first policies tailored by our team, for our team.