Director of Insurance Operations

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Act as the strategic and operational foundation of Odevo's Insurance Group.

• Oversee the systems, processes, personnel, and data that empower the insurance program to operate efficiently at scale.

• Directly supervise Insurance Coordinators, Senior Insurance Coordinators, and regional Insurance Leads throughout the US market.

• Design and implement the team's operating rhythm.

• Collaborate with HR and senior leadership on organizational structure.

• Manage Odevo's national network of broker partner relationships from initial prospecting to policy placement.

• Oversee broker SLAs, service levels, and escalation procedures.

• Conduct business reviews with broker partners.

• Identify opportunities to enhance, modify, or deepen broker partnerships.

• Take ownership of the complete operational model for insurance delivery, which includes data collection, policy tracking, renewals, and post-placement servicing.

• Collaborate with Op Co leadership to prioritize high-opportunity accounts.

• Design, document, and consistently refine standard operating procedures.

• Lead initiatives for process improvement.

• Manage brokerage channel reporting, encompassing growth, retention, penetration, commission financials, and team performance metrics.

• Convert data into actionable insights and recommendations for senior leadership.

• Work alongside data and technology teams to enhance systems and reporting infrastructure.

⛳️ Requirements

• 5+ years of professional experience in insurance, including insurance operations, brokerage operations, in-house risk management, or a related field.

• At least 2 years of experience managing a team.

• Proven ability to develop and manage the performance of direct reports.

• Strong working knowledge of Property & Casualty (P&C) insurance products.

• Demonstrated success in managing external partner relationships at a program level.

• Excellent written and verbal communication skills, including the ability to present to senior stakeholders.

• Experience in building high-performing teams in dynamic, matrixed environments.

• Capability to create systems and processes and ensure team accountability for their use.

• Data-driven and analytical mindset; comfortable taking ownership of reporting, developing trackers, and utilizing data to inform decisions.

• Adaptability to ambiguity and growth.

• Preferred experience with HOA management companies, community association management, or similar property management settings.

• Preferred experience in a portfolio company or matrixed organization.

• P&C license held or ability to obtain one.

🏝️ Benefits

• Fully remote work arrangement.

• Occasional travel for broker partner office visits, Op Co locations, and company-sponsored meetings and training.