Director of Insurance Operations

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Oversee Insurance Coordinators, Senior Insurance Coordinators, and regional Insurance Leads throughout the US market.

• Create and implement a team operating rhythm to enhance organization, clarity, and execution.

• Collaborate with HR and senior management on organizational structure as the team grows.

• Act as the main operational contact for Odevo's national broker partner network.

• Generate volume from prospecting to policy placement.

• Manage broker service level agreements (SLAs), service standards, and escalation procedures.

• Conduct business reviews with broker partners to monitor performance, address issues, and align on growth objectives.

• Identify opportunities to expand, modify, or strengthen broker partnerships.

• Oversee the complete operational model for insurance delivery, encompassing data intake, policy tracking, renewal execution, and post-placement service.

• Collaborate with Operations Company leadership to prioritize high-potential accounts.

• Develop, document, and continually refine standard operating procedures.

• Lead initiatives for process improvement to decrease friction, enhance data quality, and boost team capacity.

• Manage brokerage channel reporting, including metrics on growth, retention, penetration, commission finances, and team performance.

• Convert data into actionable insights and recommendations for senior leadership.

• Partner with data and technology teams to enhance systems and reporting frameworks.

⛳️ Requirements

• A minimum of 5 years of experience in insurance, covering insurance operations, brokerage operations, in-house risk management, or a related field.

• At least 2 years of experience in team management.

• Proven ability to develop and manage the performance of direct reports.

• Strong knowledge of Property and Casualty (P&C) insurance products.

• Established ability to manage external partner relationships at a programmatic level.

• Excellent written and verbal communication skills, including the ability to present to senior stakeholders.

• Experience in building high-performing teams in dynamic, matrixed environments.

• Capability to establish and implement sustainable systems and processes.

• Data-driven and analytical; adept at managing reporting, creating trackers, and utilizing data to inform decisions.

• Comfortable with ambiguity and growth.

• Preferred experience working with or within HOA management companies, community association management, or similar property management settings.

• Preferred experience in a portfolio company or matrixed organization.

• Possession of a P&C license or the ability to obtain one.

🏝️ Benefits

• Reasonable accommodations available for individuals with disabilities.

• Occasional travel required for broker partner offices, Operations Company locations, and company-sponsored meetings and training sessions.

• Work schedule is Monday through Friday during regular business hours, with flexibility for business needs.