Director of Installation – Market Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the execution of installations, satellite operations, and market performance throughout the Northeast.

• Report directly to the Chief Operating Officer.

• Mentor and develop Market Operations Managers by establishing expectations, conducting operational reviews, engaging in field visits, creating action plans, and ensuring follow-up.

• Create a regional leadership pipeline and collaborate with Talent Acquisition on recruitment, onboarding, development, retention, and performance management.

• Manage installation production from project readiness and scheduling to crew assignment, completion, documentation, and closeout.

• Recruit, qualify, onboard, engage, manage, and retain installer networks by market and product category.

• Establish standards for workmanship, professionalism, customer communication, job site conduct, and compliance.

• Supervise the receipt, storage, staging, installer load-out, returns, transfers, and reconciliation of materials across satellite locations.

• Maintain inventory discipline and address shortages, damages, missing items, and transaction errors with the Distribution team.

• Set standards for facility organization, material handling, equipment, access, security, and operational readiness.

• Take ownership of installation-related escalations and service recovery, utilizing complaints, reviews, warranty activities, and feedback to enhance execution.

• Manage production, quality, installer capacity, labor, material loss, safety, revenue, expenses, profitability, and capital targets.

• Lead operational readiness and execution for new markets in the Northeast.

• Develop contingency plans during market ramp-up phases.

• Collaborate with Sales, Customer Service, Order Processing, Ratings and Reputation, Distribution, Purchasing, Finance, IT, HR, Real Estate, and Expansion teams.

• Ensure compliance with safety, warehouse, vehicle, equipment, employment, and contractor regulations.

• Uphold incident-response protocols and safeguard company assets and customer property.

⛳️ Requirements

• Over 10 years of progressive leadership experience in multi-site installation, field service, market operations, home services, or a similar operating environment.

• Demonstrated success in managing multiple locations and developing market leaders, coordinators, and field teams at scale.

• Proven experience in building and managing subcontractor or independent installer networks, including capacity planning, recruitment, onboarding, quality assurance, performance management, and retention strategies.

• Background in overseeing satellite or branch operations, material control, scheduling, service recovery, safety, and launching new markets.

• A strong record of enhancing production, quality, customer satisfaction, service costs, and profitability.

• Excellent financial acumen with experience in managing operating budgets, labor costs, service expenses, credits, and market profitability.

• Capability to analyze performance, identify root causes, resolve conflicts, and ensure accountability across teams and functions.

• Familiarity with ERP, CRM, scheduling, and field-service systems.

• Willingness to travel frequently throughout the Northeast and maintain active engagement with teams and operational locations.

• Bachelor’s degree; equivalent relevant leadership experience will also be accepted.

• Candidates must reside in the Northeastern United States.

🏝️ Benefits

• A wide range of medical, dental, and vision plan options.

• Complimentary virtual healthcare for employees and their family members.

• Health Savings Account available with HDHP enrollment.

• Flexible spending accounts for health and dependent care.

• Company-paid basic life insurance coverage.

• Optional supplemental life insurance is available.

• Company-paid short-term disability insurance.

• Voluntary long-term disability coverage.

• Company-paid Accident and Hospital Indemnity insurance.

• Complimentary Bereavement and Life Planning Support for employees and their family members.

• 401(k) plan with company matching (includes both Pre-tax and Roth options).

• Paid time off (PTO), bereavement leave, and maternity leave.

• Seven company-paid holidays.

• Employee Assistance Program (EAP) available.

• Performance-based bonuses.

• Flexible remote work arrangements.