Director of Fraud, Trust and Safety

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the performance, health, and expansion of FiveBy's fraud and trust and safety portfolio.

• Uphold executive client trust, ensure quality delivery, and foster people leadership, account health, portfolio growth, practice methodologies, and readiness for renewals.

• Direct service priorities and capacity while providing strategic and conceptual analytical frameworks to delivery teams.

• Secure renewals through effective execution and demonstrable client value.

• Identify client stakeholders, reveal additional needs, and collaborate with sales for expansion initiatives.

• Participate in sales calls and client presentations as the subject-matter expert in fraud and trust and safety.

• Provide expertise in solution design, proposals, statements of work, and executive presentations.

• Attend and present at industry conferences, engage in working groups, and sustain a network of senior practitioners.

• Cultivate senior delivery relationships and maintain executive client confidence across the portfolio.

• Establish engagement strategies, priorities, staffing, and essential changes with client leaders and program managers.

• Identify delivery, margin, capacity, and renewal risks in a timely manner.

• Lead significant client escalations and crisis situations.

• Set quality benchmarks and approve client-facing deliverables prior to release.

• Offer oversight and strategic guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation efforts.

• Contribute to intricate investigations, pattern analysis, detection signal design, heuristics, and program-level decision-making.

• Manage, mentor, and develop Client Leads and Principal Consultants.

• Build high-performing teams, address performance issues, retain vital employees, and cultivate future leaders.

• Define and enhance service offerings, delivery methodologies, staffing standards, quality controls, and reusable tools.

• Transform engagement insights into intellectual property such as playbooks, investigation techniques, and detection frameworks.

• Represent the practice in leadership discussions and contribute to company strategy, capability planning, and resource and investment decisions.

⛳️ Requirements

• A minimum of twelve years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related discipline.

• At least four years in a consulting, professional services, or advisory position with accountability for senior client relationships, delivery results, and account growth.

• An established professional network in fraud or trust and safety.

• Experience in building or leading a fraud program, team, or practice while managing seasoned professionals.

• Proficiency in developing leaders, retaining crucial employees, and addressing performance issues.

• Extensive practical knowledge of fraud programs, investigations, controls, operations, account abuse, promotional and referral fraud, synthetic identity, payment and chargeback fraud, and coordinated abuse.

• Strong analytical skills and the ability to navigate ambiguous strategic and operational challenges.

• Outstanding written and verbal communication abilities.

• A bachelor's degree in a relevant field or equivalent professional experience.

• Full-time, multi-year commitment to enhancing FiveBy's primary growth practice.

• Eligibility to work in the U.S. without employer visa sponsorship.

• Capability to function in a standard office setting, with or without reasonable accommodations.

• Ability to endure prolonged computer use, repetitive motions, and extended periods of standing or sitting.

• Proficiency in communication via speech or text and the use of a computer and keyboard.

• Capacity for light to moderate lifting.

• Willingness to travel to client locations and adapt to client-site conditions.

• Consistent, predictable attendance and the ability to work outside standard business hours when necessary.

🏝️ Benefits

• Group medical, dental, and vision insurance plans.

• 100% of monthly premiums covered for individual employees.

• 401k Plan with employer matching.

• 120 hours of PTO annually.

• 10 paid holidays per year.

• Fully remote work arrangement.

• Professional participation in industry conferences and working groups.