Director of Fraud

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the entire fraud lifecycle, which encompasses intake, routing, investigation, classification, response, and escalation across consumer, merchant, and payments cases.

• Make decisions on routine cases where the evidence is evident and present contested or ambiguous cases to the executive team with a suggested course of action.

• Manage confirmed cases through communication with merchants, recovery of funds, lease cancellations, credit reporting corrections, termination notices, and referrals to law enforcement.

• Collaborate with the Risk team on fraud detection, scoring models, rule adjustments, and threshold modifications.

• Supervise the General Fraud Investigator.

• Set up intake processes and case tracking systems.

• Develop an additional monitoring layer for operational data.

• Influence the design of long-term case management tools in partnership with the Technology team.

• Keep the merchant fraud playbook updated.

• Escalate confirmed cases that surpass thresholds within 24 hours.

• Provide reports on volume, resolution time, recovery rates, and trends related to false positives.

• Work in conjunction with Risk, Compliance & Legal, Collections, Merchant Support, Sales, Technology, and Finance teams.

⛳️ Requirements

• Over 10 years of experience in fraud, including direct investigation experience.

• Background in at least two of the following areas: consumer identity fraud, merchant fraud, and payments or chargeback fraud.

• Proven ability to influence other teams to act on findings without having direct authority.

• Competence in reading or writing SQL.

• Capability to create a basic dashboard and recognize genuine patterns within data.

• Strong judgment skills in ambiguous situations.

• Effective and calm communication with executives, merchants, and external legal counsel.

• Proficiency in differentiating between suspected fraud cases and confirmed fraud cases, along with accurate reporting.

• Significant advantage: experience in establishing a fraud function or case management system from scratch.

• Significant advantage: experience collaborating with engineering teams to shape fraud tools and product workflows.

• Additional qualification: CFE certification or familiarity with tools such as LexisNexis, CLEAR, Stripe Radar, Snowflake, and Sigma.

🏝️ Benefits

• Equity package.

• Coverage of 80% of medical, dental, and vision insurance costs for employees, including their spouses, children, and other dependents.

• 401(k) plan.

• Flexible paid time off starting from the first day of employment.

• Options for hybrid or remote work arrangements based on location.