Director of Field Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, recruit, and mentor two direct reports (Account Managers), setting clear KPIs, travel schedules, and execution objectives.

• Build and manage a growing team.

• Develop standardized playbooks, coaching toolkits, and reporting frameworks across designated retail regions.

• Enhance operational efficiency, ensure balanced territory coverage, improve associate training quality, and achieve measurable store performance improvements.

• Cultivate key relationships with retail partners’ Corporate Store Operations, Regional Directors, and Field Executives.

• Design, implement, and refine cobrand card rollout playbooks, store-level incentives, and checkout integration.

• Monitor and analyze application volume, approval rates, associate activity rates, and conversion metrics on a store-by-store basis.

• Lead data-driven business reviews with retail leadership.

• Take ownership of application-volume targets across assigned retail partners.

• Identify underperforming districts or stores and initiate field interventions.

• Create and deliver both on-location and virtual training programs for store associates and managers.

• Establish campaigns, store contests, and initiatives to advocate for associates.

• Communicate store-associate feedback to Strategy, Product, and Marketing teams.

• Reduce point-of-sale friction and optimize checkout workflows.

⛳️ Requirements

• 10+ years of relevant experience in Retail Field Operations, Merchant Services, Store Leadership, Financial Services Field Sales, or Cobrand Card Program Management.

• Proven history of direct people management—coaching, developing, and leading field-based or regional team members to surpass performance goals.

• Extensive knowledge of retail store environments, associate scheduling practices, checkout workflows, and retail KPI frameworks.

• Demonstrated success in driving customer acquisition for co-branded credit cards, private-label credit cards (PLCC), point-of-sale financing, or similar financial products in retail contexts.

• Proficiency in presenting operational strategies and growth plans to VP/C-level client stakeholders while remaining engaging, relatable, and credible with hourly store associates.

• Willingness to travel 50–60% nationally for store visits, co-traveling with direct reports, and strategic partner reviews.

• Results-oriented mindset focused on generating tangible credit card application volume and enhancing point-of-sale conversion.

• Capability to establish processes and playbooks that enable direct reports to function independently and achieve results.

• Expertise in using store performance data to identify execution bottlenecks and deploy structured field action plans.

🏝️ Benefits

• Competitive pay and stock options.

• Unlimited PTO.

• Health insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave.

• HSA.

• Pet Insurance.

• 401K Plan with Matching.

• Cell Phone Stipend.

• Team-based strategic planning.

• Team-owned deliverables.