Cloud Operations Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead the Operations and Observability teams within the Site Reliability Engineering (SRE) department.

• Oversee, mentor, and develop a team of around seven SRE and observability engineers, including team leads.

• Conduct one-on-one meetings, establish objectives, provide feedback, and facilitate career advancement.

• Assist in recruiting and onboarding new team members as the teams expand.

• Take ownership of production reliability on Google Cloud Platform (GCP) and Google Kubernetes Engine (GKE), encompassing incident response, on-call health, post-mortems, and ongoing improvement.

• Collaborate with the Observability Lead to establish monitoring, alerting, and tracing strategies.

• Define and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets alongside engineering and product teams.

• Promote visibility of cloud costs and optimize infrastructure.

• Work in partnership with product engineering, product management, and leadership to ensure that operational tasks align with business goals.

• Guide architectural choices, lead during incidents, and enhance operational standards across engineering.

⛳️ Requirements

• Over 8 years of experience in Site Reliability Engineering (SRE), platform, or infrastructure engineering, with a minimum of 3 years in a managerial role.

• Strong practical experience with GCP, Kubernetes (GKE), Docker, and Terraform, possessing sufficient depth to guide technical decisions and assess architecture.

• Extensive experience with monitoring, logging, and tracing tools (e.g., Prometheus, Grafana, OpenTelemetry).

• Demonstrated experience in leading incident response, managing on-call rotations, and conducting post-mortems in production environments.

• Proven history of building, developing, and retaining high-performing technical teams.

• Capability to clearly articulate technical risks and trade-offs to both technical and non-technical stakeholders.

• Familiarity with Go or Python, FinOps, and experience in fintech or regulated environments is advantageous.

• Equivalent qualifications in the relevant requirements will also be taken into account.

🏝️ Benefits

• Competitive salary.

• Initial stock options grant.

• Annual performance bonus.

• Unlimited paid time off (PTO).

• Paid parental leave.

• Work model: currently fully remote, with plans for a future hybrid transition.

• Health, dental, and vision insurance plans.

• Opportunities for continuous learning.

• Empowering opportunities for growth in a dynamic entrepreneurial environment.