Coordinator, Radiology Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main point of contact between radiologists, referring doctors, hospital clinical teams, and support departments.

• Oversee incoming and outgoing communications, including directing physician calls and facilitating discussions regarding imaging studies and their results.

• Authenticate provider identities and aid in conveying critical imaging results following departmental protocols.

• Prepare imaging examinations for radiologist review by gathering prior studies, clinical documentation, and other pertinent materials.

• Monitor worklists and coordinate workflow assignments to ensure efficient study turnaround times and equitable workloads.

• Assist with patient flow and scheduling activities to enhance operational efficiency.

• Navigate and resolve issues within radiology information systems, such as PACS, RIS, and voice recognition software, escalating problems when necessary.

• Enter, monitor, and follow up on service requests and technical support tickets.

• Maintain precise records and documentation in compliance with departmental and institutional standards.

• Support quality, compliance, and patient safety initiatives by adhering to regulatory, accreditation, and organizational guidelines.

• Collaborate with physicians, hospital personnel, and leadership to address operational challenges and enhance workflow processes.

• Coordinate communication between reading radiologists, referring providers, technologists, nursing staff, and hospital departments.

• Facilitate the prompt resolution of imaging workflow challenges that impact interpretation and report turnaround times.

• Assist with radiology operations reporting, documentation, and service metrics as required.

• Provide customer service support to internal and external stakeholders regarding radiology services.

• Execute other job-related responsibilities as assigned.

⛳️ Requirements

• High School diploma or GED.

• A minimum of two years of relevant experience.

• This position does not qualify for visa sponsorship.

• Candidates must be legally authorized to work in the United States at the time of application and throughout their employment.

• Willingness to work a late shift until 9 PM or 10 PM, as necessary.

• An associate degree or equivalent combination of education and experience is preferred.

• Experience in healthcare operations, radiology, medical office administration, call center operations, or hospital-based patient services is preferred.

• Familiarity with PACS, RIS, EMR systems, and Microsoft Office applications is preferred.

• Strong communication, organizational, problem-solving, and customer service abilities.

• Capability to multitask in a dynamic healthcare environment while ensuring accuracy and professionalism.

• Knowledge of healthcare privacy, compliance, and patient safety standards is preferred.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment focused on teamwork and collaboration.