Director of External Relationships

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee and advance a team tasked with establishing strategic partnerships throughout North Carolina, New Jersey, Pennsylvania, and Michigan.

• Cultivate and sustain strategic relationships with referral partners, such as MCOs, care management organizations, support coordination agencies, schools, hospitals, and community organizations.

• Represent Abound Health at industry events, community meetings, resource fairs, and with partner organizations.

• Lead, mentor, and develop the External Relationships team while setting clear performance objectives and expectations.

• Manage a portfolio of key referral partners and create referral opportunities through trusted relationships.

• Design and execute partnership and outreach strategies that support long-term organizational growth.

• Monitor referral activity, relationship performance, and market trends utilizing CRM and reporting tools.

• Collaborate with intake, clinical, marketing, and leadership teams to facilitate successful client placements and exceptional partner experiences.

• Report directly to the Chief Growth Officer.

⛳️ Requirements

• In-depth knowledge of intellectual and developmental disability services, Medicaid waiver programs, and community-based healthcare systems.

• Established network of industry contacts and referral partners within human services, healthcare, or related sectors.

• Proven track record of building and maintaining strategic business relationships that enhance referrals and drive organizational growth.

• Demonstrated leadership experience in coaching, developing, and managing high-performing teams.

• Excellent communication, presentation, and relationship-building skills.

• Proficient in utilizing CRM systems, reporting tools, and data to assess performance and inform decision-making.

• Capability to manage multiple priorities and excel in a fast-paced, growth-oriented environment.

• Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or a related area preferred, or equivalent combination of education and experience.

• Over 10 years of relevant experience in healthcare, human services, business development, provider relations, payer relations, or related fields.

• Required travel of 50-75%, primarily within North Carolina, with occasional travel to other Abound Health markets and administrative offices.

🏝️ Benefits

• Comprehensive health benefits starting on the 60th day of employment.

• Dental benefits commencing on the 60th day of employment.

• Wellness benefits beginning on the 60th day of employment.

• 401(k) plan available after 12 months of employment.