Director of Engineering – Enterprise Product

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the technical vision across US Ticketing, encompassing architecture, system ownership, modernization, and platform boundaries.

• Guide the progression of a well-established, mission-critical platform while managing client obligations, delivery, reliability, scalability, and modernization.

• Directly contribute through coding, prototyping, debugging, architecture evaluations, technical designs, or documentation as necessary.

• Initiate AI-native engineering methodologies across design, development, testing, operations, and software comprehension.

• Collaborate with Product and Design leadership to influence strategy.

• Gain insights into clients and business, differentiating client-specific requirements from long-term platform opportunities.

• Engage in significant conversations with clients, sales, and implementation when technical context is crucial.

• Mentor and develop Engineering Managers and senior technical leaders.

• Enhance the engineering organization by cultivating leaders, advancing Staff+ talent, and refining team structure.

• Foster an engineering culture centered on ownership, technical discussions, execution, and sustainable performance.

⛳️ Requirements

• Proven experience leading multiple engineering teams and Engineering Managers within a sophisticated software organization.

• Strong technical judgment and architectural expertise for challenging system and platform decisions.

• Capability to contribute technically through architecture, technical documentation, prototyping, debugging, and coding.

• Practical experience with AI-assisted software development.

• Clear perspective on how AI transforms engineering practices and the software development lifecycle.

• Experience in evolving mature, mission-critical systems while consistently delivering customer value.

• Track record of formulating technical strategies from ambiguous product and business challenges.

• Experience collaborating with senior Product and Design leaders and quickly grasping complex customer domains.

• Background in developing Engineering Managers and Staff+ engineers.

• Strong cross-functional leadership, communication, ownership, and decision-making abilities amidst incomplete information.

• Familiarity with ticketing, live events, commerce, payments, reservations, inventory, or similarly intricate transactional systems is a plus.

🏝️ Benefits

• Equity stake.

• Discretionary annual bonus.

• Flexible work environment, enabling you to work as many days a week in the office as you prefer or 100% remotely.

• A WFH stipend to assist with your home office setup.

• Unlimited PTO.

• Up to 16 weeks of fully-paid family leave.

• 401(k) matching.

• Student loan matching program.

• Health, vision, dental, and life insurance.

• Up to $25k towards family building, reproductive health services, and gender-affirming care.

• $500 per year for wellness expenses.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.

• $360 per quarter to spend on tickets to live events.

• Annual subscription to Spotify, Apple Music, or Amazon Music.