Director of Engineering – Enterprise Product

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish the technical vision across US Ticketing, encompassing architecture, system ownership, modernization, and platform boundaries.

• Spearhead the advancement of a mature, mission-critical platform while balancing client obligations, delivery timelines, reliability, scalability, and modernization efforts.

• Directly contribute through coding, prototyping, debugging, architecture evaluations, technical designs, or documentation as necessary.

• Lead the adoption of AI-native engineering methodologies across software design, development, testing, operations, and comprehension.

• Transform successful AI experiments into consistent enhancements.

• Collaborate with Product and Design leadership to define strategic direction.

• Cultivate a thorough understanding of client needs and the business landscape, differentiating client-specific requirements from sustainable platform opportunities.

• Engage in significant client, sales, and implementation discussions when engineering insights are crucial.

• Mentor and guide Engineering Managers and senior technical leaders.

• Enhance the engineering organization by fostering leaders, nurturing Staff+ talent, and refining team structures.

• Foster an engineering culture that emphasizes ownership, technical discourse, execution, and sustainable performance.

⛳️ Requirements

• Proven track record in leading multiple engineering teams and Engineering Managers within a complex software environment.

• Strong technical acumen and architectural insight for challenging system and platform decisions.

• Capability to make technical contributions through architecture, technical documentation, prototyping, debugging, and coding.

• Practical experience with AI-enhanced software development.

• Clear perspective on the impact of AI on engineering practices and the software development lifecycle.

• History of evolving mature, mission-critical systems while consistently delivering value to customers.

• Proven ability to formulate technical strategies from ambiguous product and business challenges.

• Experience collaborating with senior Product and Design leaders and quickly grasping complex customer environments.

• Experience in developing Engineering Managers and Staff+ engineers.

• Strong cross-functional leadership, communication, ownership, and decision-making abilities in the face of incomplete information.

• Familiarity with ticketing, live events, commerce, payments, reservations, inventory, or similarly intricate transactional systems is a plus.

🏝️ Benefits

• Equity stake.

• Discretionary annual bonus.

• Flexible work environment, allowing you to work as many days a week in the office as you prefer or 100% remotely.

• A WFH stipend to assist with your home office setup.

• Unlimited PTO.

• Up to 16 weeks of fully-paid family leave.

• 401(k) matching.

• Student loan matching program.

• Health, vision, dental, and life insurance.

• Up to $25k towards family building, reproductive health services, and gender-affirming care.

• $500 per year for wellness expenses.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.

• $360 per quarter to spend on tickets to live events.

• Annual subscription to Spotify, Apple Music, or Amazon Music.