Director of CPX Strategic Initiatives

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and guide a team of Program Managers.

• Enhance excellence in program execution, structured change management, and commercial business insight.

• Collaborate with CPX leadership to identify, assess, and prioritize essential initiatives.

• Allocate resources and concentrate efforts on high-impact business results.

• Create and implement a comprehensive planning cycle with extended planning horizons.

• Proactively align resources and commitments.

• Foster alignment and consensus among Director+ leadership in Technology, Sales, Product, and Engineering.

• Drive strategic initiatives by establishing clear accountability frameworks.

• Collaborate with Programme Managers, Workstream Leads, and Sponsors to ensure disciplined cross-functional execution.

• Manage ambiguity, remove obstacles, and devise risk mitigation strategies.

• Identify overlapping initiatives, dependencies, and potential disconnects among workstreams.

• Promote cohesion and shared cross-functional goals, understanding, and alignment.

⛳️ Requirements

• Over 10 years of relevant experience in Program Management, Operations, Customer Success, Professional Services, or Business Transformation within a technology company, ideally SaaS.

• An undergraduate degree or an equivalent combination of relevant experience and expertise.

• At least 5 years in a transformation leadership or program governance role in a fast-growing technology company, preferably SaaS.

• Profound understanding of Customer and Partner Experience (CPX) functions and cross-functional dependencies with Product, Engineering, Tech, and Sales.

• Proven track record of establishing strategic planning cycles, governance structures, and long-term roadmaps across diverse functions.

• Exceptional executive presence and communication abilities, with a demonstrated capacity to influence Director+ leadership and secure executive support.

• Advanced influencing skills, with a proven ability to hold workstream leads, sponsors, and Subject Matter Experts accountable without direct authority.

• Excellent business acumen and structured problem-solving skills, with a history of dismantling complex barriers and navigating uncertainty.

• High adaptability for learning and strong strategic independence, with a proven ability to proactively set direction and drive initiatives to completion autonomously.

• Experience utilizing AI in relevant workflows, program execution, communication, and governance.

• Willingness to travel up to 15% for workshops, leadership, and internal strategic events.

🏝️ Benefits

• An annual discretionary bonus typically awarded.

• Restricted Stock Units granted upon hire.

• 401(k) matching program.

• Comprehensive benefits package for employees.

• Flexibility to work from an office or remotely from any location within your country of employment.

• Reasonable accommodations provided for applicants with disabilities.