Director of Clinical Transformation

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of new customer onboarding and implementation from the initial kickoff to the final launch.

• Facilitate customer discovery sessions involving clinical, operational, and technical stakeholders.

• Gain a comprehensive understanding of customer clinical workflows, including roles, handoffs, decision points, documentation prerequisites, systems, and desired outcomes.

• Familiarize yourself with how clinicians and staff interact with EHRs and other clinical systems.

• Acquire knowledge of Predoc’s internal clinical operations, service delivery processes, capacity, and limitations.

• Analyze current clinical workflows and pinpoint opportunities to minimize friction, enhance operations, and generate value.

• Convert clinical and operational requirements into effective implementation strategies, workflow designs, configuration choices, requirements, scope, trade-offs, and launch criteria.

• Confirm workflows with customers, lead operational acceptance testing, and assist with initial live workflows.

• Collaborate with technical implementation engineers regarding operational needs, configuration feasibility, and product gap resolution.

• Act as a reliable partner to clinicians, clinical operations leaders, informatics teams, EHR administrators, and technical stakeholders.

• Oversee the end-to-end program management of implementations across Product, Engineering, Clinical Operations, and customer teams.

• Develop implementation plans, milestones, decision logs, readiness criteria, and success metrics.

• Cultivate lasting customer relationships and serve as the main point of contact for onboarding and implementation.

• Highlight recurring customer feedback and convert insights into strategic decisions.

• Generate repeatable clinical workflow maps, playbooks, templates, checklists, and training materials.

• Lead the transition from implementation to ongoing partnership operations.

⛳️ Requirements

• Over 10 years of relevant experience in healthcare technology.

• Proven experience managing complex customer implementations from kickoff to launch, preferably in a healthcare setting.

• Background in working with clinical workflows, EHRs, and other clinical systems.

• Strong problem-solving abilities to tackle ambiguous and complex challenges.

• Proficient in asking the right questions, making informed decisions, and propelling projects forward.

• Excellent people management skills, encompassing direct management and cross-functional leadership.

• Outstanding communication skills to interact effectively with clinicians, operators, technical teams, and executives.

• Strong abilities in documentation and process design.

• Both strategic and detail-oriented in approach.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment and schedule.

• Competitive salary and performance-based incentives.