Director of Client Success – Revenue Cycle Management

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage and enhance client relationships through active partnership and collaboration with operations and sales leadership.

• Engage in the complete client lifecycle, encompassing sales processes, implementations, project go-lives, business reviews, and cross-selling opportunities.

• Supervise Client Success activities for assigned clients.

• Collaborate with EnableComp leadership to carry out responsibilities in a professional and timely manner.

• Oversee customer surveys, scoring, KPI metrics, and goals related to client retention.

• Monitor client performance objectives and conduct regular status and progress evaluations.

• Emphasize EnableComp’s value proposition and ROI across various product lines.

• Create and present monthly and quarterly client reporting packages.

• Formulate and execute client-specific strategies for communication, resolution, revenue maximization, and cross-selling.

• Collaborate with IT and Product Support on file corrections, updates, and automation initiatives.

• Schedule and participate in client meetings and conference calls.

• Develop agendas and presentation materials, summarize meetings, and generate deliverables.

• Assist with implementation rollouts and manage deliverables post-implementation for clients.

• Oversee client commitments and ensure high levels of customer satisfaction.

• Take part in internal client account review meetings.

• Exercise independent judgment and discretion.

• Perform additional duties as necessary.

⛳️ Requirements

• Bachelor’s Degree in Business, Sales/Marketing, or a related field of study.

• 7–10 years of proven experience in account management within the healthcare technology sector, particularly in hospital revenue cycle management.

• An equivalent combination of education and experience will be considered.

• Preferred experience with claims billing and IT/EDI systems.

• Familiarity with CRM software, such as Salesforce.com.

• Strong proficiency in computer skills and basic office applications, including MS Office (Word, Excel, and Outlook).

• Effective and polished professional presentation skills for conveying analytics, results, and ROI.

• Strong orientation towards client service.

• Capability to work independently while collaborating with internal departments and leaders.

• Excellent written and verbal communication abilities.

• Experience managing high-pressure situations and challenging conversations.

• Strong analytical and problem-solving skills.

• Ability to handle conflicting priorities and remain adaptable.

• Up to 30% travel may be required.

🏝️ Benefits

• Opportunities for professional growth and development.

• Tools, resources, and support for career advancement.

• Recognized as a top employer by Workplaces.

• Equal opportunity employment environment.

• Reasonable accommodations available for qualified individuals with disabilities.