Director of Assessment Operations

This is a fully remote position, open to applicants in Florida, +14 more states.

📋 Description

• Oversee the design, execution, and ongoing enhancement of NCBE’s assessment operating model.

• Develop and manage scalable workflows for assessment content production, encompassing capacity planning, scheduling, resource allocation, production controls, and timely delivery.

• Collaborate with Test Development, Psychometrics, Product Engineering, and Product teams to modernize content pipelines via streamlined workflows, automation, and responsible AI-assisted methodologies.

• Direct operational planning and coordination for constructed-response grading, which includes managing grader capacity, recruitment logistics, training schedules, assignments, and workflow management.

• Establish standardized grading operations, calibration support, quality monitoring, and scalable processes while ensuring scoring consistency.

• Create operational capabilities for more frequent, flexible, and potentially window-based exam administrations, adapting test-center and delivery models as needed.

• Develop and supervise operational readiness frameworks, implementation plans, contingency procedures, and reviews across various jurisdictions, venues, and delivery environments.

• Collaborate with Internet Testing Systems (ITS), Pearson VUE, and other strategic partners on operational planning, implementation, readiness, service delivery, and continuous improvement initiatives.

• Define shared responsibilities, service expectations, performance metrics, escalation pathways, and governance processes for vendor-dependent operations.

• Align priorities, dependencies, and execution strategies with leaders across Psychometrics, Test Development, Product, User Experience, Product Engineering, and other departments.

• Identify and deploy systems, tools, documentation, standard operating procedures, and supporting infrastructure for a sustainable, production-grade operation.

• Establish operational metrics and reporting mechanisms to monitor throughput, quality, turnaround times, capacity, costs, partner performance, and areas for improvement.

• Recognize operational risks and lead planning for mitigation, issue escalation, contingency preparation, and business continuity efforts.

• Develop and oversee operational budgets, staffing models, resource plans, and capacity forecasts.

• Spearhead organizational change and operational improvement initiatives; recruit and manage staff and external resources as the assessment operations function evolves.

• Report directly to the Chief Product Officer.

• Support NCBE’s mission of fostering a competent, ethical, and diverse legal profession through assessment products, services, and research.

⛳️ Requirements

• Bachelor’s degree is required.

• An advanced degree in business, operations, education, assessment, or a related field is preferred.

• A minimum of 8–10 years of progressively responsible experience in leading complex operations, production systems, program delivery, or large-scale service functions.

• Experience in leading teams and cross-functional groups.

• Proven success in developing scalable operational processes, managing high-volume workflows, enhancing quality and throughput, and implementing performance metrics and controls.

• Experience in educational assessment, licensure/certification, regulated operations, or another high-stakes, quality-sensitive environment is strongly preferred.

• Ability to effectively collaborate with psychometric, content, engineering, product, and operational specialists while respecting their technical expertise.

• Experience managing strategic technology or service-provider relationships, including collaborative operational planning, vendor performance, service levels, escalation, and cross-organizational accountability.

• Exceptional judgment, communication, organizational, and analytical skills.

• Capability to manage competing deadlines and lead through ambiguity.

• Familiarity with workflow automation, production analytics, and responsible applications of AI in operational processes is desirable.

• Must reside in one of the following states: Florida, Iowa, Indiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Nebraska, New Jersey, New Mexico, Nevada, Oklahoma, Pennsylvania, Washington, or Wisconsin.

🏝️ Benefits

• Competitive salaries.

• Comprehensive benefits package.

• Flexible scheduling options.

• Opportunities for professional development.

• Up to 10% travel.