Director of Account Management

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Lead and mentor the account management team to meet retention and expansion objectives.

• Design and execute strategic initiatives to manage and enhance key client accounts.

• Serve as the main point of contact for high-value clients, ensuring all their needs are satisfied.

• Track account health and performance metrics; modify strategies as necessary.

• Discover opportunities for upselling and cross-selling within current accounts.

• Address client issues and complaints swiftly to uphold trust and satisfaction.

• Work in collaboration with sales, marketing, and product teams to enhance service delivery.

• Prepare and present reports on account status, performance, and forecasts.

• Cultivate a culture of continuous improvement and customer-centricity.

• Manage the assigned territory with a travel expectation of up to 50%.

⛳️ Requirements

• Over 7 years of experience in Account Management, with a minimum of 3 years in a leadership position.

• A proven history of promoting customer retention and driving revenue growth.

• Excellent leadership, communication, and interpersonal abilities.

• Capability to analyze data and convert insights into effective strategies.

• Proficiency in CRM systems (e.g., Salesforce, HubSpot).

• Strong strategic thinking and problem-solving skills.

• Experience in contract negotiation and client relationship management.

• Skills in team development and performance coaching.

• Possession of a health/life insurance license.

🏝️ Benefits

• Competitive base salary with uncapped commission potential.

• Paid Time Off (PTO) that begins accruing from your first day of employment.

• Generous holiday schedule, including a FULL WEEK OFF during Christmas.

• 401k Retirement Plan with a 100% Company Match on the first 4% contributed.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• Company match for Health Savings Account (HSA).

• Flexible Spending Account (FSA) available.

• Company-sponsored Employee Assistance Program (EAP).

• Life and disability insurance coverage.

• Wellness program offerings.