Director, Merchandising Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the operational leader for a group of managers and individual contributors.

• Take ownership of how work is organized, prioritized, and executed, while ensuring effective collaboration across the company.

• Mentor and develop both managers and individual contributors.

• Personally oversee the team's most significant and intricate cross-functional projects, including managing timelines, dependencies, and communication.

• Lead the development, upkeep, and centralization of Standard Operating Procedures (SOPs) and shared resources.

• Promote consistent practices, training, quality assurance, and ongoing improvement across category teams.

• Work closely with Supplier Implementation, Product, Customer Success, and other partner teams.

• Champion Merchandising Operations and enhance its visibility throughout the organization.

• Manage bandwidth and capacity planning; identify risks and adjust coverage accordingly.

• Define and report on team metrics, including ticket throughput, Service Level Agreements (SLAs), SKU work, and rollout milestones.

• Handle escalations and communicate with customers as necessary.

• Assist in recruiting, manage onboarding for new merchants, and ensure continuity coverage for all categories.

• Act as a close thought partner to the Senior Vice President of Merchandising.

⛳️ Requirements

• Over 7 years of experience in operations, program delivery, or management or technology consulting (e.g., a Big Four or top-tier firm), including at least 3 years of experience managing and developing managers.

• Proven track record of executing complex, cross-functional projects using a clear and repeatable methodology.

• Data-driven mindset: comfortable working with capacity models, dashboards, and making prioritization trade-offs.

• Willingness to travel approximately once a quarter.

• Strong passion for enhancing patient outcomes within the healthcare sector.

• Results-oriented: consistently drives work to completion and establishes effective processes.

• Excels in complex and nuanced environments; rapidly learns intricate systems (e.g., insurance coverage rules, product data) to make informed decisions.

• Clear and concise communicator who provides constructive feedback and facilitates decision-making.

• Strong compliance judgment in a highly regulated industry.

• Proven history of expanding responsibilities and scope in previous roles.

• Preferred: experience in catalog, product data, or e-commerce; familiarity with healthcare, DME/HME, or payer environments.

• Must be legally authorized to work in the United States at the time of application and for the duration of employment; employer visa sponsorship is not available.

🏝️ Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.

• Employer HSA Contribution: Company-funded contributions to your Health Savings Account.

• 401(k) Retirement Plan.

• Equity Incentive Plan.

• Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.

• Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.

• Flexible Vacation Policy.

• Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).

• Home Office and Wellness Stipend.

• Monthly Internet Stipend.

• Annual Learning and Development Stipend.