Director, Learning Solutions

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead, mentor, and nurture a small team of managers/directors and gig workers responsible for program execution.

• Provide insights on intricate personnel matters, including performance management, employee engagement, and team dynamics.

• Cultivate a high-performance, accountable, and cooperative team culture.

• Co-lead initiatives for facilitator excellence and quality assurance practices, including observation and feedback.

• Facilitate training sessions primarily targeting leaders and HR audiences using innovative techniques aligned with adult learning principles.

• Offer external-client coaching utilizing ICF PCC-level proficiencies and competencies.

• Conduct impactful coaching discussions through active listening and thought-provoking questions.

• Manage assigned cohorts via meet-and-greets, customization, and serving as the primary contact for decision-makers.

• Collaborate with commercial teams to demonstrate proof of concept, evaluate client needs, and define requirements.

• Maintain current offerings, including piloting and refining program designs.

• Act as a liaison between Learning Solutions delivery and production for product updates.

• Work together with operations to formulate and implement scheduling strategies across full-time, contract, and gig talent.

⛳️ Requirements

• Over 7 years of facilitation experience, preferably in online settings using the Teams platform.

• At least 5 years of experience in HR within a corporate context.

• Minimum of 10 years of experience as a people leader in Human Resources.

• Client-focused with a proven ability to evaluate client needs.

• ICF certification at a minimum of PCC level.

• Collaborative, possessing exceptional listening, critical thinking, and quality assurance skills.

• Excellent organizational, project, and time management abilities.

• Demonstrated capability to swiftly transition between high-priority tasks.

• Strong attention to detail and comfort in making strategic recommendations based on extensive data sets.

• Proven skills in problem-solving and informed decision-making with a broader business perspective.

• Strong analytical, critical thinking, project management, collaboration, communication, and key player management skills.

• Demonstrated experience facilitating for both first-time leaders and senior executives.

• Ability to excel in a fast-paced work environment with diverse personalities and complex situations.

• Proficient in PowerPoint, Outlook, Teams, and other Microsoft suite applications.

• University degree in HR, Adult Education, IO Psychology, Business, or a related post-secondary program.

• Willingness to work business hours in EST with flexibility to accommodate clients in various time zones.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity and inclusion.

• Accommodations available to applicants throughout the recruitment and hiring process upon request.

• Community and collaboration.

• Opportunities for growth and development.

• Celebration of team success.

• Remote work available in Canada with flexibility to accommodate clients in different time zones.