Director, Large Pro Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and nurture a team of Senior Managers.

• Establish the strategic roadmap and priorities for the Large Pro Strategy function.

• Develop and enhance frameworks, processes, and standards to ensure high-quality team output.

• Act as the representative for the team's efforts to senior leadership and cross-functional executive stakeholders.

• Recruit and onboard new team members as the function expands.

• Manage complex, high-profile strategic initiatives from inception through execution and success evaluation.

• Analyze data to pinpoint improvement opportunities, construct business cases, and implement changes through cross-functional projects.

• Collaborate with stakeholders at high-value customers to address challenges that facilitate growth and scale insights throughout the Large Pro network.

• Program-manage strategic changes across multiple teams over extended timeframes.

• Utilize GenAI tools like Gemini and Claude to consolidate partner performance data and cross-functional insights.

• Identify strategic opportunities within Large Pro accounts, including pricing strategies, product adoption, upsell potential, and retention risks.

• Collaborate with Account Managers or sales personnel to develop strategies and communication approaches.

• Present strategies, data, or recommendations directly to professionals to influence sales and upsell results.

• Assist sales and Account Management teams in identifying and structuring opportunities.

⛳️ Requirements

• A Bachelor's degree or higher is required.

• A minimum of 8 years of professional experience in consulting, finance, strategy, business development, or operations.

• Previous experience in managing or leading teams is essential.

• Proven ability to gather data from diverse sources and drive strategic insights and decision-making at senior levels.

• Experience in management consulting at a top-tier firm is strongly preferred.

• Experience in building or scaling a team or function is a significant advantage.

• Startup experience is considered a plus.

• A strong interest in Angi, home services, marketplaces, and product-focused organizations is desired.

• Capability to set direction while managing individual responsibilities.

• Excellent communication skills, particularly in simplifying complex information for senior audiences.

• A data-driven approach with a proactive attitude towards action.

• Comfort with ambiguity and the ability to establish structure in uncertain situations.

• Proven ability to collaborate and influence throughout the organization, including with senior colleagues.

• Experience in engaging with both internal and external stakeholders.

• Proactive use of GenAI tools such as Gemini and Claude.

• Authorization to work in the United States is required in the application.

🏝️ Benefits

• Competitive year-end performance bonus.

• Equity package.

• Comprehensive medical, dental, and vision benefits.

• Flexible vacation policy.

• Pet discount plans.

• Retirement plan with company matching (401K).

• Opportunity to collaborate with talented, motivated teammates on unique challenges.