Director, HVAC Technical Services

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Provide technical guidance, regulatory supervision, and operational oversight for the residential HVAC installation and replacement program.

• Act as the designated qualifying individual in assigned states, where applicable and approved.

• Maintain necessary licenses, qualifications, and certifications while adhering to licensing obligations.

• Ensure technical quality and regulatory compliance of independent licensed HVAC subcontractors.

• Evaluate upgrade proposals for technical integrity, equipment compatibility, scope, and program alignment.

• Investigate customer complaints, installation defects, workmanship issues, and complex service challenges.

• Monitor contractor quality and performance metrics, identify trends, and formulate corrective actions, coaching, or training plans.

• Educate contractors on installation quality, safety, customer service, documentation, and program procedures through virtual sessions and onsite visits.

• Provide advice to contractors and internal employees on HVAC systems, installation methods, equipment choices, and technical requirements.

• Collaborate with Business Development on contractor onboarding, training, professional development, sales readiness, and performance management.

• Work alongside Supplier Management regarding equipment selection, compatibility, availability, feedback, and technical challenges.

• Partner with Legal and Compliance on technical inquiries, regulatory issues, contractor qualifications, and escalated reviews.

• Keep abreast of changes in state HVAC laws, licensing regulations, building and safety standards, and industry benchmarks.

• Document technical reviews, contractor coaching, escalations, and corrective actions; suggest process enhancements.

⛳️ Requirements

• Must possess and maintain current, active HVAC contractor and/or general contractor licenses in multiple states, in good standing with relevant licensing authorities.

• Bachelor’s degree, relevant technical degree, or a combination of education and residential HVAC experience equivalent.

• Over 10 years of experience in residential HVAC service, maintenance, installation, or technical operations.

• Progressive experience in providing technical leadership, contractor oversight, quality enhancement, or multi-market operational support.

• Proficient in assessing HVAC systems, replacement solutions, installation quality, equipment compatibility, and contractor work practices.

• Familiarity with relevant HVAC codes and standards, as well as permitting and inspection processes.

• Experience in leading, coaching, or developing contractor teams while ensuring service providers are accountable for quality, safety, and customer satisfaction.

• Strong analytical and problem-solving abilities, including assessing performance metrics, identifying trends, and recommending corrective measures.

• Excellent written, verbal, and presentation communication skills.

• Strong collaboration, organizational skills, follow-through, and customer service acumen.

• Capability to manage competing priorities and travel as necessary.

• Trade school diploma, apprenticeship, or equivalent formal HVAC training is preferred.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• PTO/paid sick leave

• Employee stock purchase plan

• Inclusive workplace culture

• Equal opportunity employment