Director, Healthcare Certification – Development

This is a fully remote position, open to applicants in Maine.

📋 Description

• Develop the certification strategy, standards, roadmap, and governance for non-clinical healthcare initiatives.

• Collaborate with Client Operations on the launch of new clients and ensure production readiness.

• Oversee the contractor journey from onboarding through certification, nesting, and transition to production.

• Define completion criteria linked to knowledge, quality, productivity, and compliance with client expectations.

• Direct curriculum and instructional design efforts.

• Ensure content remains up-to-date with client workflows, systems, policies, and procedures.

• Evaluate success through the demonstration of competency aligned with client standards.

• Utilize quality, compliance, and performance data to address capability gaps.

• Create scorecards that connect certification to proficiency, quality, productivity, and retention.

• Lead the certification team effectively.

• Manage the budget and maintain vendor relationships.

• Implement learning technology and AI when it delivers measurable benefits.

• Work in collaboration with Operations, Quality, Workforce Management, Compliance, Technology, and Client Operations.

• Engage in weekly, monthly, and quarterly reviews, including evening or off-hours meetings as necessary.

• Travel occasionally for client visits and business meetings.

⛳️ Requirements

• Minimum of 8 years in learning and development, certification, workforce enablement, or organizational development.

• At least 5 years of experience in leading managers or multi-layer teams.

• Background in BPO, contact center, patient support, healthcare operations, or a similarly complex service environment.

• Experience managing large new-hire ramps.

• Proven track record in building or transforming certification or training programs within a high-growth or rapidly evolving context.

• Strong expertise in adult learning principles, instructional design, assessment, and linking learning metrics to operational outcomes.

• Proficient in executive communication and client-facing roles.

• Hands-on experience with an LMS and contemporary learning technologies.

• Bachelor’s degree or an equivalent combination of education and experience.

• Access to a private, reasonably quiet workspace with a reliable high-speed internet connection.

• Capability to meet prolonged computer usage and workstation requirements.

• Willingness to travel occasionally for client or NexRep business purposes.

• Preferred: Experience in Healthcare BPO, patient or member support, pharmacy, payer, medical-device, or reimbursement/hub settings, including HIPAA-regulated environments.

• Preferred: Involvement in new-client launches, rapid workforce ramps, managing remote or dispersed teams, and employing AI or process-improvement techniques in learning.

🏝️ Benefits

• Fully remote work from a dedicated home office.

• Reasonable accommodations provided for qualified individuals.

• Reimbursement for approved travel expenses.

• Flexible availability for client and internal meeting schedules.

• Occasional travel for client visits and business meetings.