Director, Medical Digital Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Scale medical technology and workflow solutions that interact with healthcare professionals (HCPs) and enhance digital capabilities across the US Field Medical teams.

• Create and refine Next Best Action-type prompts for the US Field Medical team.

• Establish medical specifications for a next-generation Customer Relationship Management (CRM) platform.

• Act as the representative for US Medical in terms of business requirements, adoption, utilization, and the realization of value from digital tools, platforms, and workflows.

• Collaborate with IT to discover innovative technologies and define business requirements for applications and platforms.

• Connect US Medical leadership with HCP-facing medical teams, omnichannel/content/training colleagues, and systems/platform teams.

• Utilize AI insights to enhance personalized HCP engagement strategies.

• Represent Field Medical Excellence (FME) in the strategy, prioritization, governance, deployment, and adoption of the CRM platform.

• Optimize systems for medical insights, account and HCP plans, HCP identification/profiling, and activity monitoring.

• Analyze medical content and omnichannel engagement metrics, providing actionable recommendations.

• Assess and implement digital strategies to evaluate medical impact and identify opportunities for engagement and training needs.

• Keep track of AI and emerging technology trends, aligning system priorities with field requirements.

• Represent FME in steering committees, AI governance forums, and technology working groups.

• Develop implementation playbooks, communication strategies, training rollouts, and feedback mechanisms.

• Define and report on metrics related to adoption, utilization, proficiency, satisfaction, and readiness.

• Ensure that medical systems and AI applications comply with Medical, Legal, Compliance, and Privacy standards.

• Maintain data integrity, oversee access controls, and support audit readiness.

⛳️ Requirements

• A bachelor's degree in health science, life science, or a business/digital/technology field is required.

• A minimum of 10 years of experience is required with a bachelor's degree.

• An advanced degree in health/life science and/or a relevant technology or business field, such as an MBA, along with 7+ years of experience, is preferred.

• Prior experience in a field-based Medical, Medical Science Liaison (MSL), or Field Medical Excellence/Medical Operations role is preferred.

• Demonstrated capability in recently launching a Next Best Action-type process for Medical, utilizing AI-based insights.

• Proven success in collaborating with IT as a medical advocate in CRM design and business requirement development.

• Experience in defining use cases and deploying AI applications within a healthcare, pharmaceutical, or field medical setting.

• Familiarity with generative AI tools, prompt-based workflows, or AI governance frameworks.

• Knowledge of Salesforce Health Cloud, Life Sciences Cloud, Veeva, and similar platforms is advantageous.

• Exceptional communication skills for conveying technical, systems, and AI-related information to field colleagues and senior leadership.

• Strong analytical abilities and data literacy skills are essential.

• Experience in KPI design, dashboard creation, and performance reporting.

• A proven track record in driving adoption and change management for digital or technological solutions within Medical Affairs functions.

• Experience working with Medical Content and Communication teams on content strategy, performance metrics, or omnichannel content planning.

• Experience in coordinating or leading medical insight-generation and reporting frameworks.

• Experience in implementing methods for assessing medical impact.

• Understanding of compliance requirements in the pharmaceutical industry that pertain to field medical operations.

• Willingness to travel up to 20% (US) for field engagements, leadership meetings, and cross-functional collaboration.

🏝️ Benefits

• Eligibility for an annual bonus plan for non-commercial roles.

• Discretionary equity awards.

• Employee Stock Purchase Plan.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance options.

• 401(k) plan.

• Flexible Spending Account (FSA) / Health Savings Account (HSA).

• Life insurance benefits.

• Paid Time Off (PTO).

• Wellness program initiatives.

• Remote work arrangements available.

• Willingness to travel up to 20% (US).