Director, Health Navigation Solutions Technology

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Develop and implement the Health Navigation technology roadmap that aligns with product strategy, client commitments, and organizational priorities.

• Advance Health Navigation towards scalable, secure, composable, and reusable platform capabilities while minimizing complexity and technical debt.

• Enhance product delivery, engineering productivity, and operational efficiency through the adoption of modern engineering practices, automation, and responsible AI.

• Manage end-to-end engineering execution, encompassing architecture, application engineering, integrations, and platform support.

• Convert product and business strategy into sequenced, measurable technology roadmaps.

• Promote modernization, simplification, standardization, and reuse via shared services, APIs, components, and enterprise platforms.

• Establish standards for engineering, architecture, quality, DevSecOps, observability, and documentation.

• Collaborate with Product, Delivery, Operations, Data and AI, and other enterprise technology teams.

• Integrate data, analytics, AI, and GenAI into participant journeys and business processes.

• Ensure solution availability, performance, resiliency, capacity, observability, security, and production readiness.

• Set up build-to-run handoffs and establish L1, L2, and L3 accountability.

• Lead incident resolution, root-cause analysis, remediation efforts, and continuous improvement utilizing service, quality, delivery, and cost metrics.

• Ensure adherence to security, privacy, risk, architecture, and governance standards.

• Act as the primary technology partner for Health Navigation leadership.

• Assist in client engagements related to solution capabilities, roadmap, innovation, service health, and contractual commitments.

• Oversee strategic vendors and delivery partners to ensure quality, capacity, commercial performance, and risk management.

• Communicate progress, dependencies, decisions, and recommendations to senior leaders and cross-functional stakeholders.

• Build and nurture a high-performing team of engineering managers, architects, engineers, and technical professionals.

• Direct organizational design, workforce planning, succession planning, talent development, performance management, and retention strategies.

• Encourage ownership, innovation, engineering excellence, continuous improvement, and client-centered focus.

• Lead organizational and technological change through effective communication, execution, and stakeholder engagement.

⛳️ Requirements

• 10+ years of progressive experience in technology and engineering leadership within large-scale enterprise environments.

• Proven experience with client-facing platforms or solutions.

• Demonstrated leadership in software engineering, solution architecture, modernization, production reliability, and large-scale technology delivery.

• Proficient knowledge of cloud computing, APIs, microservices, integrations, data platforms, DevSecOps, observability, and AI/ML.

• Experience translating product and business strategy into actionable technology roadmaps and measurable outcomes.

• Experience managing strategic vendors, delivery partners, budgets, capacity, and commercial results.

• Preferred experience in healthcare, health navigation, benefits administration, clinical solutions, or customer engagement platforms.

• Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical experience.

• An advanced degree is preferred.

• Successful completion of a background check as required for this position.

• Must possess work authorization in the United States that does not currently or will in the future require visa sponsorship.

🏝️ Benefits

• Health, dental, and vision coverage starting from Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous time off.

• Parental leave.

• Continuing education opportunities.

• Career advancement prospects.

• Flexible working arrangements whenever feasible.

• Reasonable accommodations for individuals with disabilities.

• Competitive total rewards package.

• Bonus and/or incentive eligibility may be available based on role and level.