Director, Global Solutions Engineering

This is a fully remote position, open to applicants in United States, +11 more locations.

📋 Description

• Oversee and cultivate distributed teams of Sales Engineers and Solutions Consultants across various regions.

• Recruit, mentor, and retain technical talent; establish career progression and a culture centered on technical excellence.

• Champion pre-sales technical achievements through demonstrations, proofs of concept, technical exploration, and value engineering.

• Manage post-sales technical escalations for Customer Success Managers and facilitate technical cross-selling.

• Personally conduct high-stakes customer calls when necessary.

• Develop scalable processes for RFPs, security questionnaires, and technical/security assessments.

• Provide technical enablement to partners through training, certification, demo readiness, and deal support.

• Collaborate with Sales Enablement on technical training, certification, demo standards, and competitive playbooks.

• Relay customer and technical feedback to Product and Engineering teams to influence the development roadmap.

• Assist in forecasting, capacity planning, go-to-market strategies, metrics, and scalable processes alongside the CRO and revenue leadership.

⛳️ Requirements

• Proven history of building and leading a premier Solutions/Sales Engineering team.

• Experience in selling and supporting a genuinely technical product to technical buyers and evaluators.

• Cybersecurity or security/GRC experience is highly preferred; adjacent deeply-technical domains will be considered.

• Experience managing managers and leading distributed or global teams across multiple time zones.

• Ownership of the technical experience throughout the customer journey, from new-business technical victories to post-sales support and cross-selling.

• Hands-on attitude with the ability to lead critical customer calls.

• Proven record of building or scaling RFP/security assessment functions and enhancing win rates.

• Expertise in technically enabling channel/partner ecosystems.

• Strong collaboration with Sales, Customer Success, Product, and Enablement teams.

• Exceptional executive communication skills.

• Comfort in a fast-paced, high-growth, remote-first environment.

• Candidates must reside in the PST time zone or Australia.

• Must complete a national police history check and reference checks prior to starting.

• Applicants from the United States must be legally authorized to work without company visa sponsorship.

• No specific educational credentials are required.

🏝️ Benefits

• Monthly lifestyle subsidy for financial, physical, and mental wellness.

• Work-from-home setup allowance.

• Annual Learning & Development allowance of $1500 USD.

• Annual leave/PTO plus two additional UpGuardian leave days.

• 18 weeks of paid parental leave.

• Personal leave allowance that includes sick and carer’s leave.

• Fully remote work environment with no mandatory office attendance.

• High-spec laptops provided.

• Paid subscriptions for generative AI tools.

• Comprehensive health insurance coverage.

• Stock options available.

• Bonus compensation offered.

• Equity compensation provided.