Director, Global Fraud Strategy

This is a fully remote position, open to applicants in Germany, +3 more countries.

📋 Description

• Define and spearhead epay's worldwide fraud strategy, systems roadmap, and policy framework across all business lines, tailoring controls to the unique fraud vectors and risk profiles of each line.

• Design and enhance gift card fraud detection and prevention measures focusing on elder/granny scams, retailer-rack manipulation, and gift card money laundering and cash-out methods.

• Oversee the fraud risk framework for epay's open-loop prepaid card initiatives, including Giftzy and Prezzy in Australia, New Zealand, and India.

• Collaborate with epay's European payment acquiring business to oversee merchant and transaction-level fraud risk, chargeback exposure, and compliance with Visa/Mastercard schemes.

• Lead the evaluation process for build versus buy decisions regarding epay's core fraud technology, including Skylight/Fraud.net and other alternative platforms or architectures.

• Act as the fraud risk lead for strategic projects associated with card issuing and agentic payments.

• Develop and uphold global fraud policies, typology libraries, detection rules, and risk appetite thresholds.

• Manage partnerships with Fraud.net and other external fraud vendors, ensuring accountability for performance, detection effectiveness, and service quality.

• Construct and present consolidated fraud KPIs and metrics to Executive Management, while escalating significant risks or incidents.

• Collaborate with Compliance/AML, Product, Engineering, and regional business leaders to integrate fraud controls into products and markets.

• Build, mentor, and lead a global fraud team as the function expands.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Computer Science, or a related discipline; an advanced degree is a plus.

• Over 8 years of experience in payment fraud, with hands-on exposure to card issuing (prepaid and/or open-loop), payment acquiring, or gift card/stored-value fraud — not limited to AML or general compliance.

• Proven experience in selecting, implementing, or managing fraud detection platforms and making informed build-vs-buy technology choices.

• Familiarity with card scheme fraud rules and liability frameworks (Visa, Mastercard), open-loop prepaid issuing risks, elder/scam fraud typologies, and money laundering typologies related to gift cards and stored-value.

• Experience supporting large-scale issuing or platform collaborations with significant technology firms (e.g., Apple, Google) is highly preferred.

• Professional certification in fraud, payments, or financial crime (CFE, CFCS, CAMS, or similar) is preferred.

• Strong analytical and data-driven decision-making capabilities; adept at working directly with fraud rules, detection logic, and case data, not just policy documents.

• Excellent verbal and written communication skills, including experience in reporting to executive management.

• Proven ability to lead teams and manage vendor relationships and budgets effectively.

• High integrity, sound judgment, and a keen attention to detail.

🏝️ Benefits

• 401(k) Plan with 6% Match

• Health/Dental/Vision Insurance

• Employee Stock Purchase Plan

• Company-paid Life Insurance

• Company-paid disability insurance

• Tuition Reimbursement

• Paid Time Off

• Paid Volunteer Days

• Paid Holidays

• Casual Office Attire

• Plus many more employee perks & incentives!