Director, Global Accounts

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of revenue growth within the current client portfolio, implementing expansion and upsell strategies, alongside setting an NRR target for each account.

• Cultivate strategic partnerships with key accounts serving as the executive sponsor.

• Engage proactively during renewals, escalations, and negotiations.

• Establish the account strategy and playbook, which includes account plans, QBR frequency, and renewal processes.

• Organize account coverage as the portfolio expands.

• Lead, mentor, and develop the account management team.

• Anticipate account team capacity needs and construct a case for new recruitment.

• Oversee the contracting strategy in collaboration with Finance and leadership, covering SOW structure, pricing, change orders, and billing disputes.

• Collaborate with Client Success, Launch, AdOps, Product, and Engineering to ensure alignment between client requirements and service delivery.

• Provide reports on NRR, upsell, renewals, and client satisfaction to senior leadership.

• Serve as a member of the Senior Leadership Team, reporting directly to the VP of Solutions & Delivery.

⛳️ Requirements

• Demonstrated experience leading a multi-region account management team within a retail media network, advertising technology firm, or commerce platform.

• Proven ability to manage managers and foster the growth of account leaders.

• Successful track record in net revenue retention, renewals, and upsells across an enterprise-level portfolio.

• Strong commercial acumen in managing SOWs, pricing, and billing disputes.

• Experience participating in a senior leadership team, including function planning and budgeting.

• Familiarity with building capacity models, such as manager-to-account ratios, account segmentation, and health scoring.

• Established credibility with senior client stakeholders, even in challenging conversations.

• Practical knowledge of retail media and commerce media platforms.

• Proactive, relationship-focused approach with effective written and verbal communication directed at senior management.

• Willingness to travel within North America and internationally, up to 50% of the time.

• Successful completion of a criminal background check.

🏝️ Benefits

• Remote-first work setup.

• Flexible work philosophy.

• Support for home office expenses.

• Annual company retreats.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided throughout the application process.