Director, Global Accounts

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of revenue growth within the current client base via expansion strategies, upsell initiatives, and net revenue retention (NRR) objectives.

• Cultivate strategic relationships with key accounts, acting as the executive sponsor.

• Engage proactively during renewals, escalations, and negotiations.

• Develop account strategies and scalable playbooks tailored for various regions and markets.

• Create account plans, establish a cadence for Quarterly Business Reviews (QBR), and implement renewal processes.

• Strategize account coverage as the portfolio expands.

• Lead, mentor, and nurture the account management team.

• Anticipate account team capacity and advocate for new hires as needed.

• Direct contracting strategies in collaboration with Finance and leadership, encompassing SOW structures, pricing, change orders, and billing disputes.

• Collaborate with Client Success, Launch, AdOps, Product, and Engineering to ensure alignment between client requirements and the product roadmap for consistent delivery.

• Provide updates on NRR, upsell efforts, renewals, and client satisfaction to senior leadership.

⛳️ Requirements

• Demonstrated experience leading a multi-region account team in a retail media network, ad tech organization, or commerce platform.

• Proven ability to manage managers and foster the development of account leaders.

• Established track record of net revenue retention, renewals, and upsell achievements across an enterprise portfolio.

• Commercial expertise in SOWs, pricing structures, and billing disputes.

• Experience as part of a senior leadership team, including responsibilities for planning and budgeting functions.

• Proven experience in building capacity models that include account manager ratios, account segmentation, and health scoring.

• Ability to establish credibility with senior client stakeholders, even during challenging discussions.

• Familiarity with retail media and commerce media platforms.

• Strong written and verbal communication skills suitable for interactions with senior management.

• Willingness to travel within North America and internationally, up to 50% of the time.

• Successful completion of a criminal background check.

🏝️ Benefits

• Remote-first work environment.

• Flexible work philosophy with a remote-friendly setup.

• Home office support.

• Annual company retreats.

• Equal opportunity employer.

• Reasonable accommodations provided throughout the application process.