Director, Field Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the roadmap for field operations, including launch milestones, standard operating procedures (SOPs), governance, service levels, and escalation processes.

• Facilitate onboarding, system access, equipment provisioning, training logistics, roster management, and operational support in collaboration with HR, IT, Sales leadership, and vendors.

• Operationalize designs for the field force, territory alignments, healthcare professional (HCP) and healthcare organization (HCO) affiliations, account hierarchies, target lists, call plans, and transitions for launch waves.

• Act as the commercial business owner for Veeva Vault CRM field workflows, managing requirements, user acceptance testing (UAT), releases, adoption, and support in conjunction with IT and Data Strategy.

• Ensure the integrity of operational data across accounts, affiliations, assignments, and field activities; implement automation and approved AI-enabled workflows.

• Lead the administration of incentive compensation, including eligibility, goal-setting operations, payout validation, dispute resolution, governance, documentation, and field communications.

• Collaborate with Commercial Analytics on targeting, segmentation, sizing inputs, key performance indicator (KPI) definitions, dashboards, performance reporting, and operational reviews.

• Work alongside Sales, Market Access, Finance, HR, IT, Legal, Compliance, and Analytics to ensure coordinated execution, operational controls, approval of incentive compensation plans, and effective change management.

• Oversee field operations vendors, budgets, deliverables, and service quality while establishing standardized processes, documentation, business continuity plans, and scalable operations to support launches and future growth.

⛳️ Requirements

• A minimum of a bachelor’s degree is required; a degree in business, life sciences, analytics, healthcare, or a related field is preferred.

• At least 10 years of relevant work experience is required.

• Progressive experience in pharmaceutical, biotech, or life sciences settings within commercial operations, sales operations, or field force effectiveness.

• Experience in pre-launch or launch execution, preferably in specialty or complex therapeutics.

• Practical experience with CRM operations, including Veeva Vault CRM, Veeva data products, Salesforce, Power BI, Tableau, territory management, targeting deployment, call planning, incentive compensation, field reporting, and operational governance.

• Capacity to translate strategy into actionable processes, system requirements, controls, and measurable operational outcomes.

• Strong skills in cross-functional leadership, vendor management, communication, analytical judgment, and project management.

• Familiarity with pharmaceutical compliance and data privacy regulations impacting field operations.

• Preferred experience with HCP/HCO account hierarchies, account-based field teams, reimbursement support models, and interfaces related to specialty pharmacies or hubs.

• Preferred experience in incentive compensation governance, alignment platforms, field deployment waves, automation, or recognized AI applications.

• Up to 10% travel may be required based on business needs.

🏝️ Benefits

• Comprehensive health benefits paid at 100%, including Medical, Dental, and Vision coverage for you and your dependents.

• 401(k) program with a company match and vesting commencing after the first month from your start date.

• Flexible time off policy.

• Generous parental leave.

• Various enjoyable fringe benefits.

• Additional compensation opportunities, including bonuses and equity, may be available.