Director, Event Operations – International

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the strategy, implementation, and performance of the global event portfolio.

• Provide guidance to Registration Specialists, Sales & Experience Advisors, Event Planners, and Event Coordinators.

• Supervise event programming, quality standards, operational performance, and customer experience across international markets.

• Act as the senior escalation point and Event Director for select high-profile events.

• Serve as the subject matter expert for End of Season events and represent Varsity Spirit through industry partnerships, committees, boards, and key international events.

• Drive international End of Season participation strategies, partner relationships, and growth initiatives.

• Manage partner agreements and act as a primary resource for customers and stakeholders.

• Track international trends and collaborate with teams to improve customer experience and qualification opportunities.

• Own financial performance, budgeting, forecasting, and profitability of international events.

• Oversee revenue, expenses, and cost of sales while identifying opportunities to enhance efficiency and margins.

• Conduct financial evaluations and approve major expenditures in collaboration with Finance and Procurement.

• Maintain relationships with vendors, sponsors, venues, sports commissions, CVBs, production companies, and strategic partners.

• Collaborate with Procurement and internal stakeholders on event planning, venue strategy, and contract management.

• Oversee awards, gifts, and event-related purchasing.

• Provide strategic leadership for staffing, workforce planning, recruiting, training, and retention.

• Ensure payroll accuracy, staffing compliance, and workforce readiness for international events.

• Develop talent and implement solutions to support operational continuity and long-term growth.

• Collaborate with Sales, Scoring, Marketing, and other business leaders to align event strategy, customer experience, participation growth, and business objectives.

• Support initiatives that enhance Varsity Spirit's international presence and market expansion.

• Oversee compliance training and educational programs for international event personnel.

• Foster accountability, operational excellence, and a culture of continuous improvement.

⛳️ Requirements

• A Bachelor's degree in Business, Sports Management, Event Management, Hospitality, Marketing, or a related field; equivalent experience may be considered.

• At least 7 years of progressive experience in event operations, business leadership, customer experience, or a related field.

• Preferred experience in leading large-scale events, managing budgets, and developing strategic partnerships.

• Familiarity with Salesforce, Workday, Concur, and event diagramming tools (such as Social Tables).

• Strong proficiency in Microsoft Excel, SharePoint, and other Microsoft Office applications.

• Demonstrated leadership abilities with experience in managing and developing teams.

• Strong financial insight with the capability to manage budgets, forecasts, and margins.

• Exceptional verbal and written communication skills.

• Highly organized, with a keen attention to detail and the capability to handle multiple priorities.

• Willingness to travel extensively both domestically and internationally.

• Regular attendance at events, meetings, training sessions, and weekend event assignments is mandatory.

• Ability to stand and walk for prolonged periods during events and lift and handle equipment weighing up to 30 lbs.

• Compliance with IASF standards, governing body regulations, company policies, and safety requirements.

🏝️ Benefits

• Comprehensive Health Care Benefits

• HSA Employer Contribution/ FSA Opportunities

• Wellbeing Program

• 401(k) plan with company matching

• Company paid Life, AD&D, and Short-Term Disability

• Generous My Time Off & Paid Holidays

• Varsity Brands Ownership Program

• Employee Resource Groups

• Access to Financial Coaching and member-owned Credit Union

• St. Jude Partnership & Volunteer Opportunities

• Employee Perks including discounts on personal apparel and equipment!