Director, Enterprise Process Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Define, document, manage, measure, and enhance end-to-end business processes and data governance frameworks.

• Identify opportunities for workflow optimization, waste reduction, and quality enhancement.

• Lead root-cause analysis, gap assessments, and process mapping utilizing tools like Ishikawa Diagrams and SIPOC.

• Propel continuous improvement initiatives using methodologies such as Lean, Six Sigma, and Kaizen.

• Co-facilitate accelerated end-to-end Kaizen events and oversee the execution and tracking of Just Do Its.

• Establish process KPIs and SLAs, monitoring performance with dashboards and analytics.

• Support the development of end-to-end process and department-specific measurement scorecards.

• Collaborate with Process Leads in Operations and Service to implement improvements for execution.

• Conduct process inventory and maturity assessments.

• Lead initiatives related to process change, encompassing training, communication, and adoption.

• Partner with IT and Product teams on system enhancements, automation efforts, and digital transformation.

• Mentor and coach business partners regarding measurement, process improvement, and tracking enhancements.

• Serve as the primary decision-maker for processes designated by the VP of Enterprise Process Management.

• Collaborate with cross-functional teams across Product, Sales, Data Management, Implementation, Operations, Services, and Technology to drive transformation and achieve measurable business outcomes.

⛳️ Requirements

• Bachelor’s degree in Business, Operations, Engineering, or a related field.

• 5–7+ years of experience in process management, data governance, operations, business analysis, or equivalent roles.

• Familiarity with process improvement methodologies (Lean, Six Sigma, BPM).

• Knowledge of 401k, 403b, and/or 457 plans.

• Basic understanding of the complete suite of retirement products and services.

• Proficiency in Microsoft Visio, Excel, PowerPoint, and Word.

• Working knowledge of workflow tools/applications.

• Familiarity with Salesforce and its reporting tools/features.

• Proven experience in driving successful business transformation with sustainable measurable results.

• Ability to work independently as well as collaboratively in a team setting.

• Capability to influence without authority and manage cross-functional teams effectively.

• Skills in change management and conflict resolution.

• Excellent communication, facilitation, and stakeholder management skills.

• Strong analytical and problem-solving abilities.

• Exceptional organizational and time management skills.

• Experience in the creation and execution of Cost Benefit Analysis (CBA).

• Uninterrupted virtual workspace available for remote work.

• Family care arrangements during business hours.

• Internet speed of 50 MBps or higher for individual use.

🏝️ Benefits

• 401(k) match.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability.

• Long-term disability.

• Paid time off.

• Reasonable accommodations for individuals with disabilities.