Director, Enterprise AI Automation – Transformation

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Spearhead WAI's AI automation initiative, which encompasses use-case intake, prioritization, roadmap formulation, governance processes, adoption strategies, and ROI monitoring.

• Collaborate with leaders from Finance, Customer Service, Supply Chain, Sales Support, Operations, HR, Product/Catalog, Shared Services, and various other departments to pinpoint high-impact AI and automation opportunities.

• Develop and sustain a standardized AI automation operational model, including intake templates, value/feasibility assessments, process readiness criteria, solution design guidelines, testing protocols, rollout strategies, and benefit evaluation.

• Facilitate discovery workshops, process assessments, and sessions for designing current and future workflows.

• Rank opportunities based on business value, feasibility, risk, data readiness, change impact, scalability, and organizational priorities.

• Collaborate with IT leadership and technical AI teams on architecture, data access, security, integration, production readiness, monitoring, and support.

• Articulate business requirements, acceptance criteria, controls, approval processes, escalation paths, and human-in-the-loop expectations.

• Supervise business-oriented AI Automation Engineers, project contributors, vendors, and remote technical teams.

• Organize an AI governance or review forum to assess use cases, track risk and ROI, eliminate redundancy, and coordinate efforts across departments.

• Promote AI literacy, empower power-users, and facilitate training, change management, and adoption initiatives.

• Monitor adoption, performance, quality, productivity impacts, cost savings, service enhancements, and realized ROI.

• Keep abreast of developments in AI automation, agentic AI, enterprise workflow platforms, human-in-the-loop design, governance practices, and relevant market trends.

• Assist or manage budget planning for the AI automation program, vendor estimates, project prioritization, and resource distribution.

• Oversee AI Automation Managers, AI Automation Engineers, project contributors, or other resources as the program expands.

• Coordinate activities across various departments, business units, regions, and remote or international delivery teams.

• Take on additional responsibilities and tasks as assigned by management.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Operations, Engineering, Information Systems, Computer Science, Data Analytics, or a related field is required.

• A minimum of 10 years of experience in business transformation, process enhancement, operations, automation, product management, consulting, enterprise technology-driven change, or similar roles.

• Proven experience leading or scaling AI-enabled automation, intelligent workflow, or agentic AI projects in an enterprise environment, achieving measurable improvements in productivity, quality, or efficiency.

• Experience in guiding cross-functional projects with senior business stakeholders and achieving measurable operational results.

• Experience in establishing or enhancing a new capability, program office, transformation function, automation initiative, digital project, or enterprise productivity program.

• Familiarity with broader workflow automation, digital transformation, and enterprise productivity tools is preferred.

• Experience coordinating technical teams, IT partners, vendors, offshore/remote delivery resources, or implementation partners is preferred.

• Background in automotive aftermarket, manufacturing, distribution, retail, shared services, supply chain, finance, or other operationally intricate sectors is preferred.

• Excellent communication, facilitation, executive presentation, stakeholder management, and change management capabilities.

• Ability to create business cases, roadmaps, project plans, process maps, use-case documentation, adoption strategies, and ROI tracking reports.

• Working knowledge of AI automation concepts, including AI agents, workflow orchestration, knowledge retrieval, prompting, human-in-the-loop design, testing, monitoring, and governance is essential.

• Familiarity with ERP, CRM, customer service platforms, collaboration tools, knowledge bases, reporting tools, and workflow systems.

• Capability to collaborate with technical teams on data access, security, architecture, integrations, production releases, and support frameworks.

• Proficient in Microsoft Office Suite.

• Fluency in English is required; additional languages are advantageous based on business needs.

• No specific license is required.

• Certifications in project management, Lean/Six Sigma, product management, business process management, data analytics, AI, automation tools, or change management are preferred.

• Up to 10–20% travel may be necessary, including domestic trips and occasional international coordination.

🏝️ Benefits

• Fully remote work arrangement.

• Up to 10–20% travel may be required for business meetings, site visits, workshops, project discovery, training, governance meetings, or implementation support.

• Opportunity to lead and expand an enterprise AI automation capability.

• Management and supervisory responsibilities as the program grows.

• Professional development and empowerment through AI literacy, power-user training, change management, and adoption initiatives.