Director, E-Commerce Merchandising & Vendor Relations

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive revenue, gross margin, conversion rates, and overall catalog performance.

• Lead e-commerce merchandising across various brand portfolios.

• Supervise Online Merchants, a Junior Online Merchant, and the Vendor Relations team.

• Establish brand performance expectations through weekly brand reviews, audits of PDP health and Content Health, assortment decisions, and ownership of the NPL content playbook.

• Monitor sales and profitability across the catalog; address underperforming brands and identify opportunities for assortment expansion.

• Collaborate with Site Merchandising to enhance brand pages, PLPs, PDPs, and the overall shopping experience.

• Work in partnership with Pricing and Promotions to optimize pricing strategies, promotions, and margin capture.

• Collaborate with Marketing, Creative, and Tech teams on campaign alignment, launch readiness, and site experience enhancements.

• Manage vendor relations and partner performance effectively.

• Lead negotiations for vendor programs, including rebates, co-op growth, allowance structures, and distribution reliance.

• Build and oversee vendor programs, encompassing enrollment criteria, activation standards, and QBR cadence.

• Develop and communicate the BBQGuys value proposition to brand partners.

• Ensure vendors meet MSA expectations, content standards, NPL timelines, promotional and pricing policies, as well as defective/warranty resolution standards.

• Manage vendor performance scorecards and monitor compliance, program effectiveness, and relationship health.

• Compile a prospective brand target list utilizing market intelligence, search demand, trade show insights, and supplier discussions.

• Gather competitor intelligence, observe category trends, analyze brand share data, and identify emerging brand opportunities.

• Lead a team of five direct reports, conducting performance reviews, development sessions, and growth discussions.

• Mentor two Online Merchants in leadership skills.

• Foster a high-accountability, growth-focused team culture.

• Present updates on progress, performance results, and strategic recommendations to the Senior Director and Executive team.

⛳️ Requirements

• Bachelor's degree in business, Marketing, Merchandising, or a related field, or equivalent professional experience.

• 4–6 years of experience in e-commerce, retail buying, category management, or vendor/partner management.

• 4–6 years of experience in a leadership role.

• Background in a Director-level or senior individual contributor position with commercial accountability.

• Proven leadership capabilities.

• Ability to prioritize and manage multiple high-impact assignments concurrently.

• Cultural alignment with transparency, accountability, urgency, and a growth mindset.

• Sound judgement and wisdom in negotiations and communications with external parties.

• Strong understanding of business fundamentals, including conversion rate optimization and P&L management.

• Proficient in e-commerce metrics such as conversion rate and marketing fundamentals.

• Advanced computer skills, including Excel, PowerBI, Adobe Analytics, Microsoft Office Suite, and a willingness to learn internal programs.

• Exceptional analytical skills, including problem definition, data collection, fact establishment, conclusion drawing, and solution provision.

• Outstanding written and oral communication skills, along with a collaborative team-player attitude.

• Proficient in reading and writing in English.

🏝️ Benefits

• Occasional travel for vendor meetings, trade shows, and company events.

• Remote work/home office environment.

• Reasonable accommodations may be provided for individuals with disabilities.