Director, DevOps, Support, Operations

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Ensure the Defense and Systems Customer Experience application portfolio is secure, reliable, and compliant.

• Oversee operations and application engineers while establishing operational discipline for the portfolio.

• Take ownership of vulnerability remediation and high-priority application defects in accordance with BISO policies, scanning cadence, and severity SLAs.

• Guarantee that DSCX applications adhere to the BISO’s D&S-wide program, including CMMC obligations.

• Maintain remediation backlogs with designated owners and target dates; escalate any blocked remediation efforts.

• Minimize manual operational tasks and manage the automation backlog and its burn-down.

• Establish and enforce infrastructure-as-code standards.

• Develop solutions and process modifications to eliminate recurring incidents.

• Define and report on SLAs, SLOs, and SLIs related to uptime, latency, and vendor performance.

• Monitor, triage, and resolve product defects through ServiceNow.

• Conduct blameless post-mortems and ensure action items are tracked to completion.

• Facilitate Daily Visual Management for incident load, remediation aging, and defect status.

• Create roadmaps for retiring, rewriting, or integrating legacy applications and reports into the AI product vision.

• Manage migration plans, timelines, and stakeholder communications for decommissioning systems.

• Supervise on-call rotations, escalation paths, Sev 1 incident response, disaster recovery, and business continuity plans.

• Maintain emergency contact lists.

• Oversee vendor renewals, certifications, billing, and technical support relationships.

• Lead, mentor, and develop the operations team, including hiring and performance management.

• Foster a culture of ownership, blamelessness, and continuous improvement.

⛳️ Requirements

• Bachelor’s degree from an accredited university or college with at least 8 years of professional experience OR an Associate’s degree with a minimum of 11 years of professional experience OR a High School Diploma with at least 13 years of professional experience.

• A minimum of 5 years of professional experience in Application Operations and IT.

• Legal authorization to work in the U.S.; employment visa sponsorship is not available.

• Ability to meet U.S. Person status requirements for access to U.S. export-controlled information.

• Extensive expertise in running production software at an enterprise scale.

• Proficiency in defining SLI and SLO, managing error budgets, incident command, conducting blameless post-incident reviews, and performing vulnerability remediation according to severity SLAs.

• Familiarity with AWS, hybrid cloud and on-premise deployment models, infrastructure as code, and ServiceNow.

• Experience with Palantir Foundry is a significant advantage.

• Understanding of security operating models, policy, scanning cadence, and severity SLA standards.

• Experience with application lifecycle management, legacy sunsetting, disaster recovery, and business continuity planning.

• A minimum of three years leading an operations, reliability, or infrastructure team, including hiring and performance management.

• Experience managing vendor relationships, renewals, and support commitments.

• Knowledge of FAR, DCMA audit readiness, CMMC, CUI, and export control obligations.

• Military experience is considered equivalent to professional experience.

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage.

• Access to Health Coaches.

• Employee Assistance Program providing 24/7 confidential assessment, counseling, and referral services.

• GE Aerospace Retirement Savings Plan.

• 401(k) savings plan with company matching contributions.

• Company retirement contributions.

• Resources and planning consultants from Fidelity.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability insurance.

• Life insurance.

• Paid time off for vacation or illness.

• Opportunities for professional development.

• Relocation assistance.

• Annual discretionary bonus.

• Commission based on the plan.

• Up to 15% travel for vendor engagement and site support.