Director, DevOps, Support, Operations

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Ensure the security, reliability, and compliance of the Defense and Systems Customer Experience application portfolio.

• Lead a team of operations and application engineers while instilling operational discipline.

• Take ownership of vulnerability remediation and high-priority application defects throughout the portfolio.

• Oversee remediation backlogs with designated owners and target dates, escalating any blocked remediation efforts.

• Streamline ticket management, software hygiene, patching, and vulnerability resolution into a unified team.

• Develop and manage the automation backlog to minimize manual operational tasks.

• Establish infrastructure-as-code standards and drive root cause elimination through engineering solutions and process improvements.

• Own the definitions and reporting for SLA, SLO, and SLI concerning uptime, latency, and vendor SLAs.

• Monitor, triage, and resolve product defects using ServiceNow.

• Facilitate blameless post-mortem reviews and ensure action items are tracked to completion.

• Conduct Daily Visual Management sessions for the operations team.

• Create strategic roadmaps for the retirement, rewriting, or integration of legacy applications and reports into the AI product vision.

• Manage migration plans, timelines, and communication with stakeholders regarding the phasing out of systems.

• Oversee on-call rotations, escalation protocols, Sev 1 incident responses, disaster recovery, and business continuity plans.

• Handle vendor renewals, certifications, billing, and technical support relationships.

• Lead, mentor, and develop the operations team, which includes hiring, performance management, and talent development.

• Direct a distributed team comprising both hybrid and fully remote members.

• Willingness to travel up to 15% for vendor engagement and onsite support.

⛳️ Requirements

• Bachelor’s degree from an accredited institution with at least 8 years of relevant professional experience, OR an Associate’s degree with a minimum of 11 years of professional experience, OR a High School Diploma with at least 13 years of professional experience.

• At least 5 years of professional experience in Application Operations and IT.

• Legal authorization to work in the U.S.; employment visa sponsorship is currently not available.

• Ability to demonstrate U.S. Person status for access to U.S. export-controlled information, including being a U.S. lawful permanent resident, U.S. citizen, asylee, or refugee.

• Extensive experience operating production software at an enterprise scale.

• Proficient in SLI and SLO definitions, including error budgets, incident command, blameless post-incident reviews, and vulnerability remediation in accordance with severity SLAs.

• Hands-on experience with AWS, hybrid cloud, on-premise deployment models, infrastructure as code, and ServiceNow.

• Experience with Palantir Foundry is highly advantageous.

• Understanding of security operating models, application lifecycles, legacy sunsetting, disaster recovery, and business continuity strategies.

• A minimum of three years leading an operations, reliability, or infrastructure team, with responsibilities including hiring and performance management.

• Experience in managing vendor relationships, renewals, and support commitments.

• Knowledge of FAR, DCMA audit readiness, CMMC, CUI, and export control responsibilities.

• Military experience is considered equivalent to professional experience.

🏝️ Benefits

• Annual discretionary bonus based on a percentage of base salary or commission according to the plan.

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Aerospace.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Aerospace Retirement Savings Plan.

• 401(k) savings plan with company matching contributions and additional retirement contributions from the company.

• Fidelity resources and planning consultants available.

• Tuition assistance for continuing education.

• Adoption assistance support.

• Paid parental leave policies.

• Disability insurance coverage.

• Life insurance options.

• Paid time off for vacations or illness.

• Opportunities for professional development.

• Relocation assistance provided.