Director – Delivery, FINS

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Collaborate with the senior leadership team to drive innovation and achieve company goals.

• Create accelerators aimed at enhancing customer time to value while standardizing onboarding processes for employees and customers.

• Offer guidance, coaching, mentoring, and daily direction for direct reports.

• Manage performance feedback and conduct annual review processes for direct reports.

• Assist in the recruitment, selection, staffing, and onboarding of consultants.

• Help qualify opportunities and evaluate project suitability.

• Build, manage, and promote a team-oriented work environment.

• Identify new growth opportunities and partner with the go-to-market team.

• Cultivate strategic relationships with Salesforce and its partners.

• Develop relationships with clients and C-Suite executives.

• Maintain, track, and oversee the sales pipeline.

• Suggest and implement enhancements to meet sales objectives.

• Aid in complex negotiations and secure new business.

• Stay updated on channel-partner product offerings.

• Oversee the complete project lifecycle, including scope, budget, timeline, resources, deliverables, issues, and escalations.

• Collaborate with project teams regarding scope, solutions, costs, and future scoping models.

• Work with the Delivery Director on delivery health, client relationships, margins, utilization, and revenue.

• Serve as the escalation point for client and project challenges.

• Implement delivery improvements as the organization scales.

• Track and monitor delivery status effectively.

• Coach, mentor, and inspire delivery leadership and team members to adhere to delivery best practices.

• Grow the practice through increased sales, revenue, and team size.

• Execute enterprise-level Salesforce/CRM projects.

• Foster the development of internal talent.

• Enhance relationships with Salesforce and increase Coastal Cloud brand recognition.

⛳️ Requirements

• 10+ years of consulting experience in delivery leadership, particularly in iterative software development, ideally with Salesforce.

• Proven track record in delivering consulting and implementation services successfully.

• 4+ years of experience managing teams of 20+ individuals distributed nationally.

• 8-10+ years of experience providing business solutions on the Salesforce platform; capable of discussing delivery approaches and considerations for various project sizes and scales across Salesforce clouds.

• Familiarity with the Salesforce.com Go-To Market Channel.

• Excellent communication skills, able to comprehend business requirements and think quickly.

• Entrepreneurial self-starter adept at setting expectations and managing timelines and deliverables.

• Must possess full-time permanent work authorization in the US.

🏝️ Benefits

• Flexible working hours emphasizing a work-life balance (in that order!).

• Remote work flexibility.

• Unlimited Paid Time Off (RTO).

• 401K with company matching.

• Comprehensive medical, vision, and dental coverage.

• Competitive quarterly bonus opportunities.

• Reimbursements for continuing education and certifications, specifically within the Salesforce and Snowflake ecosystems.

• Occasional in-house competitions with spot bonuses.

• A flexible and enjoyable team culture.

• Regular team and cultural activities, both virtual and in-person, including Lunch and Learns, happy hours, and team-building events.

• Monthly All-Hands meetings.

• Open-door leadership policy allowing access to mentorship and guidance.

• Opportunities for accelerated growth, networking, and career guidance and support.

• A culture of trust, transparency, and respect at all company levels.