Director, Data Strategy and Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the commercial data strategy, ensuring alignment with brand goals, launch readiness timelines, and the commercialization framework.

• Develop a phased roadmap for data acquisition, warehouse architecture, integration, governance, reporting, and advanced analytics.

• Identify and prioritize valuable use cases such as segmentation and targeting, omnichannel engagement, field force effectiveness, patient journey analytics, demand forecasting, payer analytics, and executive performance management.

• Oversee daily commercial data operations across external partner ecosystems, including file intake, exception management, and performance against service levels.

• Manage the acquisition, integration, validation, and ongoing administration of HCP, HCO, patient, claims, prescription, payer, field activity, and third-party syndicated data.

• Design and execute a commercial master data management strategy that includes identity management, affiliations, alignment, hierarchy, stewardship, and match/merge protocols.

• Integrate master data management with CRM, field reporting, and downstream analytics processes.

• Establish data governance practices, stewardship, metadata management, lineage tracking, access control, privacy measures, and quality assurance procedures.

• Create a commercial analytics and reporting framework incorporating launch KPIs, metric definitions, refresh schedules, report ownership, and dashboard governance.

• Lead assessments on build-versus-buy decisions across the commercial data landscape.

• Transform complex data into insights, executive-ready narratives, and materials for decision support.

• Act as the internal expert and decision-maker for commercial data strategy and operations.

• Recruit, develop, and manage a data and analytics team as the organization expands.

• Collaborate with various departments including Sales, Sales Operations, Marketing, Market Access, Patient Services, Medical, Finance, Legal/Compliance, IT, and external vendors.

• Develop scalable processes and operating rhythms while overseeing the commercial data budget.

• Manage relationships with data vendors, consultants, and partners, including handling requirements, onboarding, service levels, issue resolution, renewals, budget tracking, and value realization.

⛳️ Requirements

• A Bachelor’s degree is required, preferably in a quantitative field, business, technology, or life sciences.

• Over 10 years of experience in the pharmaceutical or biotechnology sectors, with significant time spent in commercial data strategy, commercial operations, analytics, data management, or launch-readiness roles.

• Proven experience in building commercial data capabilities for at least one U.S. specialty pharmaceutical or biotech launch.

• Expertise in data sourcing, vendor integration, master data management, governance, launch KPI definition, and executive reporting.

• Previous Director-level responsibility for commercial data strategy.

• Experience leading cross-functional decision-making forums, managing vendor performance, and influencing senior stakeholders in commercial, medical, finance, compliance, and technology areas.

• Practical experience in defining requirements for and overseeing the delivery of CRM, commercial data warehousing, business intelligence, field reporting, and MDM platforms.

• Familiarity with integrations, user adoption, and vendor performance.

• In-depth knowledge of prescription, claims, specialty pharmacy, hub, specialty distributor, payer, CRM, HCP/HCO reference, patient services, and field activity data.

• Understanding of HIPAA regulations, de-identified patient data, permissible-use restrictions on prescription and claims data, aggregate spend and transparency reporting, and CCPA/CPRA.

• Technical fluency in data models, integration patterns, and cloud data platforms.

• Proficiency in SQL is preferred.

• Ability to develop efficient processes in a dynamic, fast-paced environment while balancing scalability, compliance, cost management, and speed to impact.

• Strong executive presence and communication abilities.

• Capacity to frame strategic decisions, clarify trade-offs, and translate technical data concepts into business implications.

• Candidates may be located anywhere in the United States.

• Willingness to travel up to 10% for conferences and company meetings.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Employee Stock Purchase Plan.

• Company-paid life insurance.

• Company-sponsored short- and long-term disability coverage.

• Paid time off.

• Paid company holidays.

• Annual target bonus.

• Equity compensation.

• Remote work options.

• Up to 10% travel for conferences and company meetings.