Director, DashPass Member Value & Growth – Strategy & Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the strategy and oversee a team tasked with its execution for DashPass.

• Collaborate with cross-functional teams to drive customer acquisition, enhance member value, ensure profitability, and achieve related goals.

• Design outstanding customer experiences.

• Innovate and formulate strategies to accelerate the growth of DashPass and influence the future of local commerce.

• Lead and nurture a team while working across DoorDash to create, launch, and scale new opportunities.

• Initiate new offerings by developing products and launch plans from the ground up.

• Conduct data-driven experiments related to support experiences and programs aimed at retention.

• Evaluate operational and financial impacts and refine strategies based on insights.

• Convey strategy, benefits, and results to various stakeholders, including the DoorDash management team.

⛳️ Requirements

• Demonstrated success in driving substantial, company-wide impact.

• Capacity to adapt quickly and excel in a dynamic environment.

• Ability to push boundaries and achieve ambitious goals.

• Proficient in articulating a clear vision to cross-functional partners.

• Excellent executive management and communication skills, including the ability to manage relationships up and across the organization.

• Strong leadership capabilities and maturity to attract, recruit, retain, and grow a world-class organization.

• Skill in creating clarity and focus in complex and uncertain problem areas.

• Proven experience in building teams aligned with strategic objectives.

• Background in recruiting, mentoring, and developing team members.

• Orientation towards customer experience.

• Over 10 years of relevant management experience.

• Experience preferably within a Marketplace or Subscription-oriented business and/or as a founder.

🏝️ Benefits

• Equity grants.

• 401(k) plan with employer matching.

• 16 weeks of paid parental leave.

• Wellness benefits.

• Commuter benefits match.

• Paid time off.

• Paid sick leave.

• Medical, dental, and vision benefits.

• 11 paid holidays.

• Disability insurance.

• Basic life insurance.

• Family-forming assistance.

• Mental health program.

• Flexible paid time off/vacation for salaried roles.

• 80 hours of paid sick time per year for salaried roles.

• Premium healthcare.

• Wellness expense reimbursement.

• Accommodation support for applicants.