Director, Customer Solutions Engineering – PMO

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide strategic guidance and accountability for Rocket’s professional services portfolio.

• Facilitate outstanding customer outcomes through engagements with Rocket’s Customer Solutions Engineering organization.

• Ensure preparedness for portfolio expansion and onboarding following significant M&A integrations.

• Develop and implement the CSE PMO vision and strategy in alignment with organizational objectives.

• Own and enhance Rocket’s Professional Services Automation solution and associated processes.

• Assess and elevate PMO capability, governance, and maturity.

• Lead Project Management leadership initiatives, encompassing planning, staffing, budgeting, expense management, and methodological enhancements.

• Oversee post-sales portfolio financial planning, tracking, control, forecasting, and reporting.

• Influence cross-functional leadership to guarantee a smooth transition from pre-sales to project delivery.

• Create and present project portfolio communications to stakeholders.

• Design and implement improvements in CSE project management processes and methodologies.

• Empower Project Management organization members to oversee customer engagements from initiation through implementation and go-live.

• Ensure the identification, evaluation, tracking, communication, and mediation of project issues and risks.

• Establish a long-term vision for the CSE PMO, including staffing, workflows, systems, and leadership.

• Lead CSE portfolio integration during corporate development M&A initiatives.

• Assess the professional services methods, portfolios, and resource requirements of acquired businesses.

• Drive the resolution of complex issues using data-driven insights.

• Collaborate with senior leaders to define strategic plans and objectives.

⛳️ Requirements

• 10+ years of experience as a professional services leader managing a complex multi-million dollar portfolio delivering technical solutions.

• 10+ years of prior management experience.

• Strong understanding of technical solution project life cycle models.

• Expert knowledge of Agile and traditional project management principles and practices.

• Adequate technical background to provide credible leadership to project management teams and assess complex project risks and issues.

• Capacity to lead project management professionals and collaborate across all functions of a professional services organization.

• Business and financial acumen with experience overseeing a large, complex, and expanding portfolio.

• Experience as a business owner of a fully integrated enterprise PSA application solution.

• Proven track record of successfully leading professional services teams delivering technology solutions to clients exceeding $1 billion in revenue.

• Comprehensive knowledge and experience with organizational change management methodologies.

• Ability to envision and drive strategic programs within time, resource, and budget constraints.

• Demonstrated success in establishing KPIs and metrics to promote operational/service delivery excellence.

• Experience with M&A integration responsibilities.

• Excellent written and verbal communication skills with enterprise customers and executives.

• Experience scaling organizational capabilities end-to-end without sacrificing quality or control.

• PMP, PfMP, and/or PgMP certifications are required.

🏝️ Benefits

• Equal opportunity employment practices.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Background and reference checks as part of the hiring process.

• AI-powered tools and technologies to enhance efficiency, decision-making, and impact.

• An inclusive workplace environment dedicated to diversity, inclusion, and equity.