Director, Customer Engagement/Integrated Marketing Data Partnerships Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the performance and results of external data partnerships, which include third-party platforms, vendors, and technological solutions.

• Formulate and implement the organization’s data partnership strategy.

• Determine the organization’s vital data requirements.

• Collaborate with Customer Engagement and the Integrated Marketing Organization to enhance scalable customer engagement, omnichannel activation, field execution, marketing effectiveness, segmentation, and integrated customer experiences.

• Discover and assess innovative data offerings, emerging data sources, and possibilities for integrating AI-enabled capabilities.

• Set data quality service level agreements (SLAs) and metrics with external data partners.

• Oversee and enforce standards for data quality, security, compliance, regulatory requirements, and internal data management.

• Work together with data vendors and cross-functional teams to resolve data quality concerns and communicate modifications.

• Manage data acquisition from the requirements gathering phase through integration into Novartis platforms and systems.

• Create oversight mechanisms for external data partnerships.

• Support data stewardship practices across platforms, vendors, and technological solutions.

• Deliver performance metrics and governance reports to senior leadership.

• Organize training and awareness programs regarding effective and compliant data usage.

• Regularly assess existing partnerships and technology solutions to uphold DIPP data partnership standards.

⛳️ Requirements

• Bachelor’s or Master’s degree in Information Management, Computer Science, Business Administration, or a related field.

• At least 8+ years of experience in establishing and managing data partnerships, with a strong emphasis on data governance, data management, or related roles.

• In-depth knowledge of data partnership principles, frameworks, and best practices.

• Demonstrated ability to build strategic alliances with external data providers and vendors.

• Preferred experience working for a data vendor or extensively partnering with data vendors, functional teams, or therapeutic area teams to define, evaluate, integrate, and operationalize data assets.

• Understanding of regulatory requirements and industry standards concerning data privacy and security.

• Exceptional leadership, communication, and stakeholder management abilities.

• Capacity to influence and drive change within a complex organizational environment.

• Strong analytical and problem-solving capabilities.

• Proficiency in assessing and managing risks associated with external data partnerships, ensuring the integrity, security, and quality of shared data.

🏝️ Benefits

• Performance-based cash incentive.

• Eligibility to be considered for annual equity awards, depending on the level of the role.

• Health benefits.

• Life benefits.

• Disability benefits.

• 401(k) with company contribution and match.

• Vacation.

• Personal days.

• Holidays.

• Other leaves.

• Reasonable accommodation for individuals with disabilities.