Director, Customer Development Integration Management Office

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the integration agenda for Customer Development in North America.

• Take ownership of the integrated Customer Development roadmap, including governance, risk and dependency management, business readiness, and leadership reporting.

• Establish and manage governance for the IMO, operating rhythms, leadership reviews, and escalation processes.

• Foster accountability in meeting commitments.

• Analyze and resolve complex integration issues while developing data-driven recommendations.

• Coordinate interdependencies across Customer Development and supporting functions.

• Ensure alignment with the broader North America integration strategy.

• Identify and address risks, resource limitations, execution gaps, and issues that span multiple workstreams.

• Facilitate organizational, process, system, customer, and operational readiness for key integration milestones.

• Provide reports on integration progress, risks, decisions, and areas needing leadership attention to senior executives.

• Engage and persuade senior stakeholders from both organizations.

• Ensure that integration decisions take customer impact into account and maintain continuity in customer relationships.

• Lead intricate, cross-functional programs with several workstreams and interdependencies.

• Convert integration decisions into successful business implementation.

• Drive alignment, resolve significant issues, and ensure that integration priorities are fulfilled across Customer Development, DCC, Finance, Supply Chain, DTS, RGM, Customer Logistics, and other departments.

⛳️ Requirements

• A bachelor's degree is required; an MBA or relevant advanced degree is preferred.

• At least 7 years of business experience in customer development, digital commerce, integration management, strategy, transformation, program management, or related areas.

• Proven experience leading complex, cross-functional initiatives within a large organization.

• Strong preference for experience with large-scale integration, transformation, organizational change, or business process initiatives.

• Preferred background in management consulting, corporate strategy, IMO/PMI, CPG, retail, or commercial sectors.

• Demonstrated capability to collaborate with and influence senior leadership.

• Strong abilities in customer perspective, strategy, integration, and program management.

• Capacity to impose structure on ambiguity and translate strategy into actionable execution.

• Excellent written, verbal, presentation, and PowerPoint skills.

• Comprehensive understanding of business risks, opportunities, and trade-offs.

• Ability to foster accountability among senior stakeholders without exercising direct authority.

• Insight into organizational dynamics and business adoption processes.

• Solid understanding of the CPG, retail, customer, and commercial landscapes.

• Highly driven self-starter capable of thriving in a dynamic environment with shifting priorities.

• Proven track record of effective collaboration across functions and organizations.

• Employment is contingent upon the verification of local policies and pre-screening assessments, which may include drug testing, background checks, and DMV checks.

🏝️ Benefits

• Flexible work model that combines remote work with purposeful in-person collaboration.

• Eligibility for target bonuses.

• Comprehensive suite of benefits.

• 401(k) plan.

• Profit Sharing plan.

• Support for in-country relocation, subject to relevant mobility policies and Kimberly-Clark’s discretion.