Director, Customer Development Integration Management Office

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the integration agenda for Customer Development in North America.

• Oversee the comprehensive Customer Development roadmap, including governance, risk management, dependency management, business readiness, and leadership reporting.

• Direct the integration roadmap across various workstreams, ensuring clear milestones, ownership, dependencies, and outcomes are established.

• Set up and manage the Integration Management Office (IMO) governance, operating rhythms, leadership reviews, and escalation processes.

• Foster accountability for commitments made.

• Structure and address complex integration challenges, providing fact-based recommendations.

• Manage dependencies across Customer Development and supporting functions.

• Ensure alignment of Customer Development integration with the broader North America integration strategy.

• Identify and mitigate risks, resource limitations, execution gaps, and issues that span multiple workstreams.

• Coordinate organizational, process, system, customer, and operational readiness ahead of significant integration milestones.

• Offer transparency regarding integration progress, risks, decisions, and areas needing leadership involvement.

• Engage and persuade senior stakeholders from both organizations.

• Ensure that integration decisions account for customer impacts and maintain the continuity of customer relationships.

• Convert integration decisions into effective business adoption.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• Over 7 years of experience in customer development, digital commerce, integration management, strategy, transformation, program management, or related fields.

• Proven experience leading complex, cross-functional initiatives in a large organizational setting.

• A demonstrated ability to collaborate with and influence senior leadership.

• Strong perspective on customer needs, complemented by strategy, integration, and program management experience.

• Capability to impose structure on ambiguity, influence senior stakeholders, and translate strategy into actionable plans.

• Exceptional written, verbal, presentation, and PowerPoint abilities.

• Solid understanding of business risks, opportunities, and tradeoffs.

• In-depth knowledge of Consumer Packaged Goods (CPG), retail, customers, and commercial organizations.

• Proven aptitude for working effectively across various functions and organizations.

• An MBA or another relevant advanced degree is preferred.

• Experience with large-scale integration, transformation, organizational change, or business process initiatives is strongly preferred.

• Background in management consulting, corporate strategy, Integration Management Office (IMO)/Post-Merger Integration (PMI), CPG, retail, or commercial sectors is preferred.

🏝️ Benefits

• A flexible work model that combines remote work with purposeful in-person collaboration.

• Eligibility for a target bonus.

• A comprehensive benefits package.

• Participation in a 401(k) plan.

• Profit Sharing plan.

• In-country relocation assistance for the selected candidate, subject to applicable mobility policies.