Director, Consumer Business Partner

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Serve as the primary finance partner for the Consumer business unit.

• Provide guidance on strategies for subscriber growth, ARPU enhancement, and initiatives aimed at customer retention.

• Offer financial insights and support for decision-making to the leadership teams in marketing, sales, and operations.

• Lead the development of business cases for pricing, promotions, churn reduction, and new product launches.

• Manage forecasting, budgeting, and variance analysis for the Consumer segment, encompassing P&L revenue, subscriber activity, promotional expenditures, and cost-to-serve.

• Deliver insightful reporting and actionable recommendations to enhance operational efficiency and ensure financial discipline.

• Create sophisticated financial models that assess customer acquisition costs, promotional tactics, and retention strategies.

• Analyze the ROI of fiber builds, scenarios for subscriber penetration, and competitive market conditions.

• Examine consumer behavior, regional growth factors, and metrics pertaining to the customer lifecycle.

• Collaborate with analytics teams to evaluate campaign performance and refine investment decisions.

• Ensure alignment of product, operations, and marketing initiatives with financial goals.

• Incorporate Consumer inputs into the enterprise-wide financial outlook and long-range strategic plans.

• Guarantee precise data integration and consistent reporting in collaboration with billing, accounting, and BI teams.

• Present strategic insights and recommendations to both Consumer and Finance leadership.

• Influence both finance and non-finance stakeholders by converting complex analytics into clear business implications.

⛳️ Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or a related discipline.

• Over 8 years of progressive experience in FP&A or strategic finance, ideally supporting Consumer, SaaS, subscription, or telecom business models.

• Profound understanding of subscriber economics, ARPU dynamics, churn, and cost-to-serve metrics.

• Advanced proficiency in Excel and financial modeling.

• Familiarity with Anaplan, SAP, or similar planning tools.

• Outstanding communication and stakeholder management abilities with a proven capability to influence cross-functional leaders.

• Experience in managing budgets, forecasts, and performance dashboards in high-growth, fast-paced environments.

• Highly analytical, detail-oriented, and proactive in recognizing and addressing business challenges.

• Ability to handle multiple priorities in a dynamic, fast-paced setting.

• Proactive mindset, intellectual curiosity, and a collaborative team approach.

• Bonus: Over 5 years of previous experience in Management Consulting or Investment Banking.

• Bonus: More than 7 years of Strategic Corporate Finance experience in a large enterprise context.

• Experience in the telecom sector is a plus.

• Knowledge of subscriber lifecycle, churn, or cost-per-connection metrics is advantageous.

• An MBA, CFA, or CPA designation is a plus.

🏝️ Benefits

• Competitive compensation package.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• Life insurance protection.

• Employee assistance program.

• 401K plan with company matching contributions.

• Additional voluntary benefits.

• Paid time off programs.

• Hybrid work environment with modern working arrangements.

• Technology that fosters team connectivity.

• Reasonable accommodation support throughout the hiring process.