Director, Community Health Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the workforce of community health workers and Community Supports through two leaders across twelve counties and eight health plan contracts.

• Take ownership of the operational performance of the community health worker workforce and Community Supports.

• Establish the geographic scope and hiring strategies by county, aligning with care model conversion schedules and enrollment projections.

• Merge community teams and clinical care teams into a unified care team.

• Maintain accountability for audits related to community-based operations, ensuring compliance with health plan fidelity requirements and DHCS readiness.

• Present operational performance metrics in health plan forums.

• Collaborate with Finance to manage unit economics for Community Supports and the CHW Benefit, including recommendations on the continuation of the CHW Benefit.

• Create career pathways, training frameworks, and management structures for an expanding frontline workforce.

• Implement first-year deployment strategies, integrated workflows, management structures, contribution measures, and performance metrics that link CHW engagement to recognized outcomes.

⛳️ Requirements

• A minimum of eight years of experience leading community health, care management, or population health programs, including managing through other leaders.

• Proven experience managing distributed frontline teams across multiple counties or markets.

• Familiarity with Medicaid programs.

• CalAIM experience is highly preferred.

• Significant advantage for those with direct experience in Enhanced Care Management or Community Supports.

• Demonstrated success in integrating community-based teams into clinical care delivery rather than operating them separately.

• Proficiency in using operational data to inform decisions and the ability to justify those decisions to a health plan.

• Experience with audit and regulatory readiness in a Medicaid context.

• Capability to design operational workflows and management frameworks for a growing frontline workforce.

• Background in a tech-enabled delivery organization, especially during periods of operational transformation.

• Expertise in crafting career pathways and training frameworks for frontline personnel.

• Experience with housing navigation or other social services programs offered under a Medicaid benefit.

• Bilingual in Spanish or experience leading teams that primarily serve Spanish-speaking members.

• An advanced degree in public health, social work, healthcare administration, or a related field is preferred.

🏝️ Benefits

• Equity compensation package

• Comprehensive benefits including medical, dental, and vision

• 401k

• Flexible PTO policy

• $1,000 home office stipend

• Equipment provided for the role