Director, Client Success

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Build and enhance long-lasting relationships with designated clients as a trusted strategic advisor.

• Convert performance data into actionable insights and confidently present findings.

• Strategize, implement, and sustain program initiatives that align with client objectives and goals.

• Define success criteria across financial, clinical, operational, and service dimensions.

• Manage client goals, expectations, and timelines throughout the lifecycle of the program.

• Maintain an in-depth knowledge of RxAnte's offerings, communicate relevant solutions to clients, and identify upselling opportunities.

• Collaborate with the client analytics team to collect and analyze data, recognize trends and root causes, and create quality workplans and deliverables.

• Oversee all elements of client deliverables, working with technical and analytic teams to spot potential issues and reduce risk.

• Collaborate with Client Success leadership and cross-functional teams to develop the scope, deliverables, resources, work plan, budget, and timelines for new initiatives.

• Assess and analyze program risks, producing reports for client program leads and executive leadership.

• Lead effective client meetings and work with team members to ensure successful client meeting outcomes.

⛳️ Requirements

• A Bachelor's degree is required.

• Over 7 years of client management experience in the healthcare sector (e.g., health plans, hospitals, healthcare services, pharmacy).

• Expertise in Medicare Advantage health plans and/or quality performance or improvement initiatives.

• Proven history of developing and enhancing client relationships while effectively communicating with senior management and executives.

• Strong analytical skills, with the ability to interpret data and provide clients with insights, not just reports.

• Ability to prioritize and manage multiple projects concurrently in a fast-paced, dynamic setting while working independently amid competing priorities.

• Demonstrated capability to work collaboratively with cross-functional teams to consistently meet deadlines and client expectations.

• Exceptional written and verbal communication skills, keen attention to detail, and strong time management, facilitation, and organizational abilities.

• Willingness to travel occasionally to RxAnte's Sterling, Virginia office and to client locations.

• Must be authorized to work in the U.S. without the need for company-sponsored visa sponsorship.

• Successful completion of a thorough background check and pre-employment drug screening is required.

• Preferred: A Master's degree or other advanced degree in clinical services, healthcare analytics, healthcare administration, healthcare technology, or a related field.

• Experience with pharmacy and/or medical data.

• Knowledge of change management principles.

🏝️ Benefits

• Medical, dental, and vision coverage with prescription benefits, with the Company covering 100% of the employee-only premium.

• A Health Savings Account featuring company contributions.

• A 401(k) retirement plan with an employer matching contribution.

• Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available.

• Access to an Employee Assistance Program and a benefits Customer Advocate service.

• Four weeks of accrued paid time off in addition to paid company holidays.

• Provision of company equipment.

• A target annual performance bonus of 15%.