Director, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify new growth opportunities within the designated US client portfolio.

• Act as the main point of contact for managing client relationships, strategy, and expansion.

• Oversee a multi-million-dollar portfolio consisting of small to mid-sized pharmaceutical clients.

• Facilitate client strategy and planning in collaboration with internal cross-functional teams.

• Monitor stakeholder status and relay business updates both internally and externally.

• Manage and address internal and external client escalations.

• Assist in sales negotiations through scoping, presentations, pricing input, and contract management.

• Create and uphold strategic client growth plans, which include renewals, upsells, and referenceability.

• Discover opportunities to expand into new client brands.

• Cultivate and expand referenceable clients.

• Support and manage budget books, client invoicing, and revenue collection activities.

• Lead Account Support Managers and supervise personnel assigned to client accounts.

• Provide industry expertise, insights, and coaching on pharmaceutical commercialization topics.

• Investigate client needs, product offerings, competitive challenges, and issues.

• Present a platform model to biopharma clients.

• Independently spearhead key Account Management initiatives.

• Travel for client meetings, industry conferences, and product training sessions.

• Maintain consistent and dependable attendance.

• Perform additional related duties as assigned.

⛳️ Requirements

• BS/BA in business, healthcare, computer science, or an equivalent college degree is required.

• A master’s degree is preferred.

• 5–8 years of experience in the sales of healthcare enterprise software.

• 5–8 years of experience in Specialty Pharmacy, Pharmaceutical, or HUB Services.

• Knowledge and experience in healthcare enterprise software sales, patient services, brand agency, or related fields.

• Proven track record in managing technology and service programs.

• Documented history of meeting and exceeding execution and success targets.

• Strong verbal, written, and presentation communication skills.

• Demonstrated leadership, people management, team-building, and organizational abilities.

• Capable of fostering strategic partnerships by understanding client needs and delivering innovative solutions.

• Ability to function as an effective account leader and collaborative team player.

• Solid understanding of best practices in healthcare account management.

• Capability to remain seated in a stationary position for extended periods.

• Ability to occasionally exert approximately 20 lbs. of force.

• Proficient manual dexterity with computers, laptops, mobile devices, and standard office equipment.

• Overnight business travel is required.

• Must exhibit flexibility in schedule and working hours.

🏝️ Benefits

• Equal employment opportunity employer.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

• AI-supported recruiting and employment process with human review of final decisions.