Director, Client Services – Retail

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Act as the primary account lead for a retail book of business

• Take responsibility for client satisfaction, revenue generation, and organic growth of accounts

• Function as an extension of clients' teams by offering guidance and solving problems

• Collaborate with well-known retail brands on loyalty initiatives across physical stores, mobile apps, and ecommerce platforms

• Manage the client experience from initial onboarding through to renewal

• Achieve account revenue and margin objectives

• Oversee forecasts and allocation of resources

• Collaborate with Finance on pricing strategies and profitability

• Develop and present proposals that expand accounts

• Create account plans and conduct quarterly reviews with clients

• Provide strategic insights on challenges faced by retail clients

• Recognize risks, escalate issues when necessary, and transform challenges into opportunities

• Lead and mentor a direct team

• Establish rules of engagement for cross-functional teams working with clients

⛳️ Requirements

• Over 10 years of marketing experience, particularly in leading loyalty or rewards programs

• Demonstrated success with reputable retail brands

• Experience in managing P&L and the financial aspects of accounts

• Strong sales skills and confidence in account growth

• Excellent judgment and ability to solve problems in real-time

• Technical proficiency with loyalty and martech platforms, including their features, integrations, and data flows

• A bachelor's degree is mandatory

• Willingness to travel up to 20%

• Experience in the loyalty industry or as a technology enabler, or notable recognition as a leader is an advantage

🏝️ Benefits

• Flexible Time Off for necessary recharging

• Nine Company-Wide Holidays

• A comprehensive range of benefits that prioritize your personal growth, development, and well-being

• Flexibility to work remotely

• Occasional travel to facilitate team collaboration, customer engagements, training, and company events