Client Service Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Provides clear and precise guidance to Field Engineering supervisors and teams across various locations.

• Identifies recurring patterns, challenging issues, and potential concerns related to system releases or hardware/software upgrades.

• Ensures comprehensive support for identified and potential issues.

• Addresses critical issues while escalating significant and complex problems to technical colleagues or senior management.

• Monitors the availability of hardware, software, and equipment to pinpoint gaps and potential business impacts.

• Manages procurement activities to guarantee timely delivery and responsiveness to client needs.

• Serves as a liaison between clients, end-users, and technical teams.

• Assists supervisors and team members with relevant processes, policies, and procedures.

• Establishes work processes and sets priorities.

• Allocates personnel, budgets, and resources.

⛳️ Requirements

• BA/BS degree and 4-6 years of relevant experience, or an equivalent combination of education and experience.

• 0-2 years of leadership experience.

• Must reside in the West Coast time zone.

• Applicants should be eligible for any necessary U.S. Government authorizations for access to export-controlled commodities and technology.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.