Client Service Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver clear and effective guidance to Field Engineering supervisors and teams across various locations.

• Recognize recurring patterns, challenging issues, and potential concerns related to system releases or hardware/software upgrades.

• Offer comprehensive support for identified and prospective issues.

• Address critical issues, escalating significant and complex concerns to technical colleagues or senior management as necessary.

• Oversee the availability of hardware, software, and equipment to pinpoint gaps and potential impacts on the business.

• Manage procurement activities to ensure timely delivery and responsiveness to client needs.

• Act as a liaison among clients, end-users, and technical teams.

• Support supervisors and team members with relevant processes, policies, and procedures.

• Establish work processes and set priorities.

• Allocate personnel, budgets, and resources effectively.

⛳️ Requirements

• BA/BS degree with 4-6 years of relevant experience OR an equivalent combination of education and relevant experience.

• 0-2 years of leadership experience.

• MUST BE LOCATED IN EAST COAST TIME ZONE.

• Applicant must be eligible for any necessary U.S. Government authorizations for access to export-controlled commodities and technology.

• Capability to fulfill the role's responsibilities regarding client service, technical support, procurement, liaison, process management, budgeting, and resource allocation.

🏝️ Benefits

• Commitment to equal opportunity employment.

• Reasonable accommodations for U.S. job seekers with disabilities.